EMERGENCY  NUMBERS

Reception
Hospital MCH Westeinde
MCH WESTEINDE
KONING
Local Emergency
Police/Ambulance/Fire Brigade

+31 70 762 1000

+31 70 330 2000

+31 70 346 9664

+31 70 388 6902

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FACILITIES AND SERVICES

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BAR

Hang out for a round or two at the bar of The Commons on the ground floor of our main building (Tower House). The bar is opened from 10.00am until 12.00am from Sunday to Wednesday and from 10.00am until 01.00am from Thursday until Sunday .

BASKETBALL COURT

Out of consideration for late and early sleepers, the basketball court can be used from 10.00am to 10.00pm. A basketball is available at the reception.

BIKE RENTAL

Cycling is by far the best way to get around in The Hague. You can rent yourself a cool Van Moof design bike at the hotel.

BREAKFAST

Breakfast is always a good idea! Book in advance and pay less. A healthy and balanced selection of morning favourites, including breakfast sandwich, homemade pastry, fresh fruit, juice and tea or coffee.

To pre-book and for more information click here. Our restaurant “The Commons” serves breakfast from 07.00am until 10.30am on weekdays and 08.00am until 11.00am on weekends.

CHECK OUT

On the day of your departure please check-out before 12:00 (noon). At The Student Hotel you do not need to officially check-out with one of our staff. Just drop your key in the “key drop box” at the reception desk and that’s it. We are happy to store your luggage (see “Luggage” for more info) so you can wander around the city for another couple of hours before you leave.

CREDIT CARDS & BANK CARDS

We accept Amex, MasterCard, Visa Card, VPay and Maestro.

CLEANING

As a responsible hotel, we care about the environment. To help create a cleaner world, we try to reduce the amount of water, detergent and energy we use. We cut down on the number of towels and linen that will be laundered by cleaning your room every second night and refreshing your linen every fourth night of your stay. If you would like to replace your towels on the designated cleaning day, just leave your used towels on the bathroom floor or request fresh towels at our reception. Or visit reception to request a change any time you wish.

DO NOT DISTURB SIGN

If you put the “Do-not-disturb-my-beauty-nap” sign on the outside handle of your room door, housekeeping will comply. You will enjoy the extra rest, but your room will have to forgo beautification. For safety purposes, we will have to check your room if the “Do-not-disturb-my-beauty-nap” sign is on your door for more than 24 hours.

DRUGS, ILLEGAL SUBSTANCES & WEAPONS

Possession (or being under the influence) of illegal substances, drugs and weapons on the hotel premises will lead to immediate eviction. In such cases, the payment obligation for the agreed term of your stay will still apply.  The Student Hotel will notify the responsible authorities. We do this because we love you!

EAT AND DRINK

Please see “Bar” or “Restaurant” for more info.

COURTYARD/ OUTSIDE AREAS

Doesn’t our courtyard look so inviting? Go ahead, venture outside, have a drink, play some hoops or just hang out. For the sake of other guests, please keep noise and general nuisance to a minimum, especially between 11:00pm and 09:30am. Please do not smoke within 3 meters from the main entrance.

ELECTRICITY/ VOLTAGE

The magic number is… 220 Volts. Travel Adaptors are available at the reception and/or the vending machines.

EMERGENCY EXITS

Use the emergency exit doors in case of emergency only. All emergency exit doors are monitored by CCTV and alarm systems.

ENTERING HOTEL

For safety reasons, the front door of the hotel will not open automatically after 23:00. You will need to use your electronic room key to enter. Please do not grant other people access with your key.

FIRST AID

Should you require First Aid assistance, please contact reception
+31 70 762 1000

GAME ROOM

See “lounge area” for more info.

GUEST COMPUTER

Please feel free to use our guest computer near the reception desk.

GYM

Our gym is located on the ground floor. Please use a towel and wear a shirt (yes, you too, guy with the really hot abs). Our gym is monitored by CCTV. Please keep the gym clean and tidy. Use of the gym is at your own responsibility and risk. For safety reasons, children under the age of 16 are not allowed to access the gym.

HAIR DRYER

Personal use hair dryers are available at the reception desk. Once you have achieved your ideal hair texture, please return the hair dryer to reception.

IRONING

Please see “Laundry” for information.

INTERNET

Wireless internet is available in the entire hotel and free of charge. To use our Wi-Fi please select the “TSH Guest” network. If you are using our hotel Wi-Fi for the first time, you will need to register.

KEYS AND ENTRY

Your key card provides access to your room and public areas. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our hotel reception staff immediately so we can block your lost key.

KITCHENETTE

Some of our rooms are equipped with a private kitchenette. If your room has a private kitchenette and you would like to cook, please feel free to pick up utensils at reception.

LAUNDRY

A guest laundry facility is located on the ground floor. You can pay by coins or €5 and €10 billets. The detergents are automatically dispensed by the laundry system. Our laundry is equipped with irons and iron boards which you can use free of charge. Please use our irons in the laundry room and do not take them up to your room.

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LOST AND FOUND

Please contact the reception in case of any lost or found items.

LOUNGE AREA

We are happy to provide flat screen TVs, pool tables, ping pong, a fully-equipped gym and an extensive library and study area for your enjoyment. Keep in mind that the study area and library are silent areas.

LUGGAGE

You can store your luggage free of charge. Just ask at our reception. Please note that The Student Hotel cannot be made responsible for loss or damage to your belongings.

MAIL / POSTAGE

We are happy to collect and post your letters and postcards if they are stamped. Looking for a post office? Please check “LOCAL AMENITIES”.

PETS

Pets are not allowed within the hotel. This hurts us more than it hurts you.

RECEPTION

Our reception is open 24 hours per day.

RESTAURANT-BAR “THE COMMONS”

Our restaurant, The Commons, is located on the ground floor of the main building and serves breakfast, lunch, dinner and a wide selection of drinks and snacks. For the menu please ask the staff in our restaurant. Opening times:

Breakfast: Monday to Friday 07.00am – 10.30am and Saturday & Sunday 08.00am-11.00am

Lunch: Monday to Sunday: 12.00pm-04.00pm

Snack: Monday to Sunday: 4.00pm-5.00pm

Dinner: Monday to Sunday: 5.00pm-10.00pm

We do not provide room service in our hotel.

SECURITY

Our staff is available on-site 24 hours per day. Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

SMOKING

Smoking is strictly prohibited within the hotel; please only use the designated outdoor areas for smoking. Please also check the chapter “HOTEL SAFETY”.

VENDING MACHINES

Vending machines are located in the lobby for emergency drinks, snacks, coffee, toiletries and other cool stuff that might come in handy.

LOCAL AMENITIES

ATM MACHINE

You can find the nearest ATM at the Holland Spoor station.

DRY CLEANING

WASSERIJ AMBASSADE
Loosduinseweg 373 CD
2571 AE, Den Haag
+31 70 345 8063

BANK

ING Bank
Spui sg,
2511 BL, Den Haag

SUPERMARKET

Albert Heijn
Stationplein 75
2515 XB, Den Haag

Jumbo
Van der Kuntstraat 49
2521 BA, Den Haag

SNACK BAR

OR Snacks
Hoefkade 46
2526 CA, Den Haag

TELEPHONE SHOP

Hoefkade 3
2526 BN, Den Haag

POST OFFICE

Albert Heijn
Stationplein 75
2515 XB, Den Haag

TOURIST INFORMATION

For more information about The Hague please visit:
www.denhaagmarketing.com
or visit the
VVV Tourist Office at Spu
Spui 68
T: +31 70 361 0888

DOCTOR & DENTIST INFO

DENTIST / EMERGENCIES ONLY

De Koning
Koningstraat 104
2515 YT, Den Haag
+31 70 388 6902

First call to schedule an appointment. Make sure that you bring your ID and a credit card or bank card for direct payment.

HOSPITAL

MCH Westeinde
Lijnbaan 32
2512 CK, Den Haag
+31 70 330 2000

FIRST AID

Should you require First Aid Assistance, please contact the reception
+31 70 762 1000

PHARMACY

Stationsweg 31
2515 BH, Den Haag
+31 70 384 0064

DOCTOR

Emergency/ Life threatening? Call 112 and inform our reception staff for assistance in guiding the ambulance personnel. There is an emergency doctors’ post at the MCH Westeinde hospital just across the street.

Need to see a doctor but it is not life threatening?

FROM 08:00 TO 17:00
Call +31 70 330 2445 to schedule an appointment.
Huisartsenpraktijk MCH Westeinde
Lijnbaan 32
2512 VA, Den Haag
Please be aware that you need to bring your ID and you will have to pay for the consult in cash.

FROM 17:00 TO 08:00
Call +31 70 346 9669 to schedule an appointment. Bring your ID to the appointment. If you do not have a Dutch health insurance, bring a credit card or bank card to pay for the consult.
Cash payment is not possible.

HOTEL SAFETY

The following information is provided for your safety in the event of a fire. Please take a moment to get familiar with the locations of the fire extinguishers and the fire escape plans upon arrival at the hotel. Floor plans are located in the corridors near every emergency exit and on each room door. For your safety, the hotel is equipped with fire/smoke detectors, fire extinguishers and fire hoses. Their locations are indicated on the evacuation floor plans in your room and in the corridors. Our staff is trained to handle emergency situations. In case of an emergency situation please always follow their instructions.
Our staff is available on-site 24 hours per day and our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

EVACUATION

An alarm will go off in case of an emergency. When the alarm sounds we urge you to leave the hotel immediately via one of the emergency exits. The emergency exits are clearly marked by the green ‘EXIT’ signs and can be opened easily with a push bar. Please note that the lifts are not in use during an emergency situation – you will have to use the emergency stairs. The evacuation plan and a summary of our house rules can be found on the inside of your room door.

IF YOU DETECT SMOKE OR FIRE

1. Press the alarm button which are located in the corridors;
2. Alarm the reception during opening hours and/ or call 112;
3. Attempt to contain and extinguish the fire yourself if possible with the nearest fire extinguisher;
4. Leave the building and meet at the square across the street at the opposite of the main entrance.

FIRE ALARM SYSTEM

The smoke detectors/fire alarm systems are in place for the safety of everybody. Please note that the alarm will be triggered if the smoke detectors are disturbed. Anybody who manipulates the smoke detectors/ fire alarm systems in any way is violating the law and will be instructed to leave the hotel immediately. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. Additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. Please understand that we need to be very strict on this.

EMERGENCY EXITS

Only use Emergency exit doors in case of emergency. All emergency exit doors are monitored by CCTV and alarm systems.

SMOKING

Smoking is strictly prohibited within in the hotel; please only use the designated outdoor areas for smoking. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. If you smoke inside The Student Hotel you will be charged €150 for cleaning costs. Also, any additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. That’s the deal and we have to stick with it.

VIOLENCE

Any violence to our guests or staff will lead to immediate eviction of the hotel and the police will be informed. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules.

ROOM EQUIPMENT

ELECTRICITY IN YOUR ROOM (ENERGY SAVER)

When you enter the room please put your key in the energy saver and leave it there. Only then you’ll have electricity in your room. When you leave the room, pull out the key and take it with you. Electric plugs (for charging batteries etc) will keep working.

HEATING / COOLING SYSTEM

This system provides fresh air, heating and cooling. The room temperature can be adjusted with the thermostat in your room. The display shows the actual temperature. When you push the + or – button the display will show the desired temperature. With the fan buttons you can change the level of air hich flows into your room. With the on/off button you can switch off the installation. Please note that the heating/cooling system only functions when the windows in your room are closed and when your key is in the energy saver.

INTERCOM

To contact the reception push the upper button of the intercom for 5 seconds without picking up the handset. The reception will call you back. Pick up the handset to speak. When you’re done, please put back the handset. The other button has no function. Visitors outside at the main entrance can call your room directly. Pick up the handset to talk to your visitor. For safety reason you’ll have to walk down to open the front door yourself.

TV MANUAL

TV POWER

To turn on the TV push the TV power button (black button in left hand corner). It will take a few seconds to turn on.

NAVIGATION ARROWS

The navigation arrows are used to highlight the Features on the system. The navigation arrows can be used to move up or down to select the required feature, the current feature selected will be highlighted.

OK BUTTON

The Ok Button is used to select the highlighted option.

EPG TV GUIDE

The TV Guide button displays scheduling information for current and upcoming TV programming.

THE COLOURED SELECTION

Buttons can be used to view the TV guide for the next 7 days.

VOLUME UP AND DOWN

Users can control the volume of the system by using the volume up and down buttons

CHANNEL UP AND DOWN

Users can navigate the channels on the system using the channel up and down buttons

TV CHANNELS

Nederland 1
Nederland 2
Nederland 3
RTL 4
RTL 5
SBS 6
RTL 7
Veronica
Net 5
RTL 8
MTV Nederland
Comedy Central NL
BBC 1
BBC 2
BBC World
Bloomberg
CNBC
Russia Today English
Al Jazeera English
Discovery Channel

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National Geographic
Eurosport
BFM TV
France 24
BFM Business
ZDF
ZDF Info
ARTE Deutsch
Einsplus
Tageschau 24
Comedy Central / Viva
Nickelodeon
Canal 24 Horas
TVE Internacional Europa
Record Internacional Europa
TA3
CT24
CCTV9 Documentary
Arirang TV
NHK World

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TRANSPORTATION

PUBLIC TRANSPORT

Tram 1, 9,15,17 in front of the station Den Haag HS, takes you to the center of The Hague.

It takes about 30 minutes to get to Schiphol airport. Take the  direct train from Den Haag HS to Schiphol airport (every 15 min.)

During the night, please check your route via www.9292ov.nl or https://www.google.nl/maps.

More info can be found on www.ns.nl and www.9292.nl. In order to use the tram, bus or metro you will need to buy a transport card (OV chipkaart)
available at the reception.

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TAXI

Our reception staff is happy to order a taxi for you or call TCDH Taxi:
+31 70 820 0600.

BIKE RENTAL

Cycling is by far the best way to get around in The Hague. You can rent yourself an ultra-hip designer bike at our reception for €9 per day.

FLIGHT INFO

Latest flight info can be found on
schiphol.nl/Travellers/FlightInformation.html

PARKING

Parking is not for free. There are parking places in this neighborhood. The closest Q-parc is an 11 minute walk. It is called: Q Parc Lutherse Burgwal 25. Public parking is free as from 9 pm until 12 am and every Sunday. The rate is € 1,70,- an hour. A day pass costs around € 15.