EMERGENCY  NUMBERS

Reception
Catharina Ziekenhuis
Doctor*
Dentist*
Local Emergency Police/Ambulance/Fire Brigade

+31 40 231 9792

+31 40 239 9111

+31 40 711 6730

+31 40 253 3683

112

*Please find more information in Doctor/Dentist Info Section

FACILITIES AND SERVICES

Room
BAR

Hang out for a round or two at the bar of The Pool on the ground floor across the reception. The bar is opened from 10.00am until 12.00am from Sunday to Wednesday and from 10.00am until 01.00am from Thursday until Sunday .

BIKE RENTAL

Cycling is by far the best way to get around in Eindhoven. You can rent yourself a cool VANMOOF design bike at the hotel.

BREAKFAST

Breakfast is always a good idea! Book in advance and pay less. A healthy and balanced selection of morning favourites, including breakfast sandwich, homemade pastry, fresh fruit, juice and tea or coffee.

To pre-book and for more information click here. Our restaurant “The Pool” serves breakfast from 07.00am until 10.30am on weekdays and 08.00am until 11.00am on weekends.

CHECK OUT

On the day of your departure please check-out before 12:00 (noon).  Just drop your key at the reception desk and that’s it. We are happy to store your luggage (see “Luggage” for more info) so you can wander around the city for another couple of hours before you leave.

CREDIT CARDS & BANK CARDS

We accept Amex, MasterCard, Visa Card, VPay and Maestro.

CLEANING

As a responsible hotel, we care about the environment. To help create a cleaner world, we try to reduce the amount of water, detergent and energy we use. We cut down on the number of towels and linen that will be laundered by cleaning your room every second night and refreshing your linen every fourth night of your stay. If you would like to replace your towels on the designated cleaning day, just leave your used towels on the bathroom floor or request fresh towels at our reception. Or visit reception to request a change any time you wish.

DO NOT DISTURB SIGN

If you put the “Do-not-disturb-my-beauty-nap” sign on the outside handle of your room door, housekeeping will comply. You will enjoy the extra rest, but your room will have to forgo beautification. For safety purposes, we will have to check your room if the “Do-not-disturb-my-beauty-nap” sign is on your door for more than 24 hours.

DRUGS, ILLEGAL SUBSTANCES & WEAPONS

Possession (or being under the influence) of illegal substances, drugs and weapons on the hotel premises will lead to immediate eviction. In such cases, the payment obligation for the agreed term of your stay will still apply.  The Student Hotel will notify the responsible authorities. We do this because we love you!

EAT AND DRINK

Please see “Bar” or “Restaurant” for more info.

OUTSIDE AREAS

For the sake of other guests, please keep noise and general nuisance to a minimum, especially between 11:00pm and 09:30am. Please do not smoke within 3 meters from the main entrance.

ELECTRICITY/ VOLTAGE

The magic number is… 220 Volts. Travel Adaptors are available at the reception and/or the vending machines.

EMERGENCY EXITS

Use the emergency exit doors in case of emergency only. All emergency exit doors are monitored by CCTV and alarm systems.

ENTERING HOTEL

For safety reasons, the front door of the hotel will not open automatically after 23:00. You will need to use your electronic room key to enter. Please do not grant other people access with your key.

FIRST AID

Should you require First Aid assistance, please contact reception +31 40 231 9792

GAME ROOM

See “lounge area” for more info.

PRINTING

We don’t have a guest computer, but you can ask our staff to print some files. (0,10 cent per page)

GYM

Our gym is located on the second floor. Please use a towel and wear a shirt (yes, you too, guy with the really hot abs). Our gym is monitored by CCTV. Please keep the gym clean and tidy. Use of the gym is at your own responsibility and risk. For safety reasons, children under the age of 16 are not allowed to access the gym..

HAIR DRYER

Personal use hair dryers are available at the reception desk. Once you have achieved your ideal hair texture, please return the hair dryer to reception.

IRONING

Please see “Laundry” for information.

INTERNET

Wireless internet is available in the entire hotel and free of charge. To use our Wi-Fi please select the free-accessible  “TSH Guest” network.

KEYS AND ENTRY

Your key card provides access to your room and public areas. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our hotel reception staff immediately so we can block your lost key.

KITCHENETTE

Some of our rooms are equipped with a private kitchenette. If your room has a private kitchenette and you would like to cook, please feel free to pick up utensils at the reception.

LAUNDRY

A guest laundry facility is located on the second floor of the main building.  For using the laundering facilities for one washing and drying session, you only can pay by cash. The detergents are automatically dispensed by the laundry system. Our laundry is equipped with irons and iron boards which you can use free of charge. Please use our irons in the laundry room and do not take them up to your room.

LOST AND FOUND

Please contact the reception in case of any lost or found items.

LOUNGE AREA

We are happy to provide flat screen TVs, a pool table, ping pong,  gym and an extensive library and study area for your enjoyment. Keep in mind that the study area and library are silent areas.

LUGGAGE

You can store your luggage free of charge. Just ask at our reception. Please note that The Student Hotel cannot be made responsible for loss or damage to your belongings.

MAIL / POSTAGE

We are happy to collect and post your letters and postcards if they are stamped. Looking for a post office? Please check “LOCAL AMENITIES”.

PETS

Pets are not allowed within the hotel. This hurts us more than it hurts you.

RECEPTION

Our reception is open 24 hours per day.

RESTAURANT-BAR “THE POOL”

Our restaurant, The Pool, is located on the ground floor of the main building and serves breakfast, lunch, dinner and a wide selection of drinks and snacks. For the menu please ask the staff in our restaurant. Opening times:

Breakfast: Monday to Friday 07.00am – 10.30am and Saturday & Sunday 08.00am-11.00am

Lunch: Monday to Sunday: 12.00pm-04.00pm

Snack: Monday to Sunday: 4.00pm-5.00pm

Dinner: Monday to Sunday: 5.00pm-10.00pm

We do not provide room service in our hotel.

SECURITY

Our staff is available on-site 24 hours per day. Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

SMOKING

Smoking is strictly prohibited within the hotel; please only use the designated outdoor areas for smoking. Please also check the chapter “HOTEL SAFETY”.

VENDING MACHINES

Our vending machines are on the 2nd floor, where the game area, laundry room located. In the lobby for emergency drinks, snacks, coffee, toiletries and other cool stuff that might come in handy.

LOCAL AMENITIES

DRY CLEANING

Hasan Jas’an Kledingreparatie en Stomerij Willemstraat 25, 5611 HB Eindhoven 9:30AM–8PM mon-sat

SUPERMARKET
Albert Heijn

18 Septemberplein 5611 AL Eindhoven 040 237 5500

Jan Linders

Tramstraat 21, 5611 CM Eindhoven

ATM MACHINE

You can find the nearest ATM when you leave The Student Hotel you go in front of the Station.

BANK
Rabobank

Emmasingel 4, 5611 AZ Eindhoven

040 293 6000 Mon-Sat

NIGHT SHOP

Grote Berg 44 5611KJ Eindhoven

SNACK BAR

Dik & Lang Jan van Lieshoutstraat 28, 5611 EE Eindhoven

TELEPHONE SHOP

Vodaphone Rechtestraat 27, 5611 GM Eindhoven

POST OFFICE

Primera Piazza 75 5611 AE

TOURIST INFORMATION

For more information about Eindhoven please visit the VVV Tourist Office Eindhoven: Stationsplein 17 5611AC 0900 1122363

DOCTOR & DENTIST INFO

DENTIST / EMERGENCIES ONLY

Al Dente Tandheelkundig Centrum Eindhoven P.C. Hooftlaan 2, 5611 NV Eindhoven 040 253 3683 First call to schedule an appointment. Make sure that you bring your ID and a credit card or bank card for direct payment.

HOSPITAL

Catharina Ziekenhuis, Michelangelolaan 2, 5623 EJ Eindhoven +31 40 253 3683

FIRST AID

Should you require First Aid Assistance, please contact the reception +31 40 2319 792

PHARMACY

SGE International Health Care Services Torenallee 20, Eindhoven, 5617 BC Eindhoven 040 711 6730

DOCTOR

Emergency/ Life threatening? Call 112 and inform our reception staff for assistance in guiding the ambulance personnel. There is an emergency doctors’ post at the Catharina Ziekenhuis hospital. Need to see a doctor but it is not life threatening? Call: +31 40 711 6730

HOTEL SAFETY

The following information is provided for your safety in the event of a fire. Please take a moment to get familiar with the locations of the fire extinguishers and the fire escape plans upon arrival at the hotel. Floor plans are located in the corridors near every emergency exit and on each room door. For your safety, the hotel is equipped with fire/smoke detectors, fire extinguishers and fire hoses. Their locations are indicated on the evacuation floor plans in your room and in the corridors. Our staff is trained to handle emergency situations. In case of an emergency situation please always follow their instructions. Our staff is available on-site 24 hours per day and our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

EVACUATION

An alarm will go off in case of an emergency. When the alarm sounds we urge you to leave the hotel immediately via one of the emergency exits. The emergency exits are clearly marked by the green ‘EXIT’ signs and can be opened easily with a push bar. Please note that the lifts are not in use during an emergency situation – you will have to use the emergency stairs. The evacuation plan and a summary of our house rules can be found on the inside of your room door.

IF YOU DETECT SMOKE OR FIRE

1. Press the alarm button which are located in the corridors; 2. Alarm the reception during opening hours and/ or call 112; 3. Attempt to contain and extinguish the fire yourself if possible with the nearest fire extinguisher; 4. In case of emergency in hotel leave the building via the stairs and emergency exits and meet opposite the Pool. In case of emergency at the railway track, leave the building via the stairs and emergency exits and meet at the Southside of the building at Stationsweg.

FIRE ALARM SYSTEM

The smoke detectors/fire alarm systems are in place for the safety of everybody. Please note that the alarm will be triggered if the smoke detectors are disturbed. Anybody who manipulates the smoke detectors/ fire alarm systems in any way is violating the law and will be instructed to leave the hotel immediately. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. Additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. Please understand that we need to be very strict on this.

EMERGENCY EXITS

Only use Emergency exit doors in case of emergency. All emergency exit doors are monitored by CCTV and alarm systems.

SMOKING

Smoking is strictly prohibited within in the hotel; please only use the designated outdoor areas for smoking. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. If you smoke inside The Student Hotel you will be charged €150 for cleaning costs. Also, any additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. That’s the deal and we have to stick with it.

VIOLENCE

Any violence to our guests or staff will lead to immediate eviction of the hotel and the police will be informed. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules.

ROOM EQUIPMENT

ELECTRICITY IN YOUR ROOM (ENERGY SAVER)

When you enter the room please put your key in the energy saver and leave it there. Ta da! Now you have electricity. When you leave the room, pull out the key and take it with you. Electric plugs (for charging batteries, etc.) will keep working.

HEATING / COOLING SYSTEM

This system provides fresh air, heating and cooling. The room temperature can be adjusted with the thermostat in your room. The display shows the actual temperature. When you push the + or – button the display will show the desired temperature. You can change the level of airflow by using the fan buttons.  With the on/off button you can switch off the installation. Please note that the heating/cooling system only functions when the windows in your room are closed and when your key is in the energy saver.

INTERCOM

To contact reception, push the upper button of the intercom for 5 seconds without picking up the handset. Reception will call you back. Pick up the handset to speak. When you’re done, please put back the handset. The other button has no function. Visitors outside at the main entrance can call your room directly. Pick up the handset to talk to your visitor. For safety purposes, you’ll have to walk down to open the front door yourself to let in visitors.

TV MANUAL

TV POWER

To turn on the TV push the TV power button (black button in left hand corner). It will take a few seconds to turn on. Please press the arrow down button and press OK to start the TV, now you are able to watch TV

NAVIGATION ARROWS

The navigation arrows are used to highlight the Features on the system. The navigation arrows can be used to move up or down to select the required feature, the current feature selected will be highlighted.

OK BUTTON

The Ok Button is used to select the highlighted option.

EPG TV GUIDE

The TV Guide button displays scheduling information for current and upcoming TV programming.

THE COLOURED SELECTION

Buttons can be used to view the TV guide for the next 7 days.

VOLUME UP AND DOWN

Users can control the volume of the system by using the volume up and down buttons

CHANNEL UP AND DOWN

Users can navigate the channels on the system using the channel up and down buttons

TRANSPORTATION

EINDHOVEN_ATTRACTION
How to get back to The Student Hotel

Being located right across the train station has its perks! You can grab any bus from the city center heading in the direction of Central Station and you’ll pretty much end up right in front of our door

Parking

Parking is 15 EUR a day and is only for hotel guests and students. We also have a monthly rate of 125 EUR per month.

How to get to the Airport

To get to Eindhoven Airport during the daytime (weekdays 5:30 AM to 12 AM; Saturday 7AM to 12AM and Sunday 8AM to 11:30PM) take bus 400 (direct line) or 401. You can buy tickets directly on the bus, so don’t forget to bring cash. Flying out of Amsterdam (Schiphol) Airport? Take the train from the Central Train station to Schiphol (weekdays 5:30 AM to 11 PM, Saturday & Sunday 7AM to 11:30 PM). The other option is to take a taxi. We can call one for you!

*Please note that timetables may have changed. Check your journey and rate on 9292.nl

TAXI

Our reception staff is happy to order a taxi for you or call Cibatax +3140 244 3333

FLIGHT INFO

Latest flight info can be found on schiphol.nl/Travellers/FlightInformation.html or Eindhovenairport.nl/en

BIKE RENTAL

Cycling is by far the best way to get around in Eindhoven. You can rent yourself a cool Union design bike at the hotel.