Discovering the TSHLIFE App

THE TSHLIFE APP WILL BE YOUR WAY TO meet up with your floor mates, FIND THE BEST PARTIES, handle your €€€, UPGRADE YOUR STAY AND CONNECT WITH ALL YOUR TSH FRIENDS AROUND THE WORLD.

You’re about to begin a year-long adventure at The Student Hotel, where you’ll meet new people, discover a different city, and dive headfirst into student life. We’re excited to help you make your TSHLife as easy as possible! Our TSHLife app will be your sidekick in connecting with other TSH buddies and groups, finding out about cool events and learning about inspiring mentorship programmes. Additionally, you can customise your stay at TSH with neat add-on packages. Keep tabs on your payments via the app and pay your bills in just a few easy swipes. 

– MAY THE STUDENT IN YOU LIVE FOREVER –

DASHBOARD

YOUR DASHBOARD REPRESENTS YOUR TSHLIFE AT A GLANCE. 
Here you can find:
  • An overview of your community and the events you’ve liked.
  • Messages from TSH staff about things like food vouchers, events coming up at your TSH location, fire alarm tests or possible pending costs.
  • Chat updates from the TSH Community & your kitchen buds.
  • Notifications on your laundry status/ other nifty services that’ll make your life run much more smoothly.

Connect

CONNECTION IS AT THE HEART OF THE TSHLIFE APP! 
Here you can find:
  • Communities. These are public and private groups in which you can share your thoughts and pics. Wanna go to the latest TSH event, or talk about your love for Black Mirror? It’s all GOOD! Share, share, share.  
    All your communities are collected in one easy space, so you won’t forget about your gang. Soon, you’ll be able to create private groups fully focused on your content – for cycle buddies, for film fanatics, for ping pong essentials.
  • Events. TSH hosts a set of awesome and unique events at every location each month, so you’ll always be able to join Beer nights & Bootcamps. When you click ‘Going’, the app collects your schedule for you to have an easy overview of your social life, all sat in one spot. ‘All events’ lists the events happening in your hotel. Fancy a weekend away? Soon, you’ll be able to filter options, so you can find the crème de la crème of events & hotspots in cities throughout Europe!
  • The chat function! Chat one-on-one to your new buds (hey hey).

MY TSH LIFE

MAKE YOUR LIFE AT TSH EASY PEASY WITH YOUR PERSONAL ORGANISATION PAGE.
Here you can find:
  • Add to stay. This is an overview of all the amenities you have chosen to use or a list of new services available to you, like bike insurance or a meal plan.
  • Maintenance. Use this button to report an issue in your room, a faulty bike or anything that needs fixing, really!
  • Payments. The payments page presents an overview of all pending and previous payments. Through the app, you can pay your expenses with just a few easy taps!
  • Laundry. No more wasting time! See if a machine is free before you even get out of bed, then go down to the laundry room and pay for your machine straight from the app. You won’t even need detergent!
  • Local info. Our location info links you right to your hotel, where you’ll find a list of anything you might need. Plus, the ‘City’ page offers great tips on the biggest hotspots in your city (local tips) and tells you exactly which events are happening in town right now (local events). 

EXPLORE (IN MENU)

DISCOVER WHAT’S HAPPENING IN AND AROUND THE HOTEL & YOUR NEW CITY.
Here you can find:
  • The Hotel. Here you’ll find a list of all our great facilities and some general info about your new home.  
  • TSH Life. Here, you’ll find the best TSH events at your location AND discounts to use at supercool local stores & museums. Also, we’re sharing curated content we really dig under Brain Food. Think intriguing podcasts, TSH hosted talks, the most wonderful lifehacks, cool videos and smart lil articles that will have your brain spinning. Stay curious while you navigate through life! 

PROFILE AND SETTINGS (IN MENU)

TELL YOUR NEW FRIENDS AT TSH A BIT ABOUT YOURSELF & GIVE US FEEDBACK.
  • Upload a pic! We’d love to know who you are. Tell us a bit about yourself – what do you study? Which languages do you speak? If you’re in a community, your new friends will be able to click and check you out – so upload your most stunning selfie!
  • Give us feedback. We appreciate any feedback you might want to send us – want to improve the app? Do you have fab ideas for new TSH events? Send all your comments to us, so we can make your stay even better!
  • Install your settings. Click the little cog to reveal all the housekeeping basics. Firstly, enable your notifications to turn the app into the friendliest PA! This will make your life at TSH run much smoother: You won’t miss chats, event updates, staff announcements or any other relevant bib and bob. If you must, you can also use Settings to sign off.

Frequently Asked Questions

Have a question about our TSHLife App? Keep reading…

How do I download the app?

To download the TSHLife App, you should have a valid Google/IOS account. You can find and download the app both in the Google PlayStore and Apple’s App Store.

Is the TSHLife App compatible with my smartphone?

TSHLifeApp is compatible with most Android and IOS devices.

I am having technical issues with the TSHLife App

TSHLife App is compatible with most Android and IOS devices, but sometimes another app or the residuals from another app might create crashes problems.

You can follow these steps to help resolve the issue:

  1. Uninstall the app and reinstall it.
  2. If the problem persists, turn your phone off and on and then install TSHLife App again.
  3. If all else fails you can connect to our team at [email protected] and we will help you out!
Are there different language versions of the TSHLife App?

At the moment TSHLife App is available only in the English language. We plan to add more languages in the near future.

I forgot my password. What should I do?

You can always retrieve your password using the email you supplied when you created your account when booking your room with The Student Hotel. Additionally you can click “forgot password” on the Sign In screen and fill in your registered email.

Do I have to pay extra in order to use the TSHLife App?

The use of the TSHLife App is absolutely free for all TSH guests. Soon you will be have the option to make in-app payments when buying TSH products and services that are not included in your package.

What is in the TSHLife App?

What's there to discover in the TSHLife App?

You can use the TSHLife App to Connect with other people in your TSH community, to find the coolest events in Amsterdam or simply to just kill some time. And very soon you’ll be able to make payment of your monthly expenses, buy upgrades to your room, report any issues you might have and even book a laundry machine and check their availability!

I love the TSHLife and like to be involved making it even better! Can I?

We love you for loving the TSHLife App! And yes, we would love your input and support! You make the TSHLife App into what it is. Drop us an email at [email protected] and we’ll be in touch!

Who can see the content I upload on the TSHLife App?

As a student you have access to your own kitchen community, which only your kitchen buddies can access and see what’s been shared. Any public communities you are a member of, the content will be visible to those logged into the TSHLife App. Anyone accessing the TSHLife app without an account will not have access to the community or its content.

Can I create an event?

You will be able to soon! All you will have to do is name the time and the place. The event can be private or public, you can post photos, invite friends and chat.

How does the laundry system work?

Soon you will able to see both the availability and remaining time of all washers and dryers in your hotel and book directly from the TSHLife App. Yey!

Can I pay my monthly expenses through the TSHLife App?

You will be able to soon! All you will have to do is to log in to your TSHLife account and go to the Payment Tab under MyTSH. Follow the in app instructions and the app will do the rest.

What can I buy in the TSHLife app?

Through the TSHLife App you will be able to buy kitchen sets, rent a bike or add bike insurance and upgrade your stay.

Can I rent a bike through the TSHLife App?

If your reservation does not include a bike you will soon be able to rent one through the TSHLife App. If you have already rented a bike and you chose not to include insurance with it, there will be an option to add this through the app under the My TSH section.

Privacy, access and contact

Who can access my TSHLife account and the app?

You log into the TSHLife App with the email address and password chosen when making your booking with The Student Hotel.

Can I still use the TSHLife App if I'm not a student?

Everyone can download and use the TSHLife App and see any events and information about our hotels and the cities we are in. Only students can access the communities and have access to information around their stay. We plan to expand this in the future to include all of our guests.

How do I report a user for misuse?

Please send us an email to [email protected] so we can take appropriate action.

How do I report if I feel a fellow user is vulnerable?

Please get in touch with your kitchen hero and connect to hotel management as soon as possible.

What does The Student Hotel do with my data and is it safe?

The Student Hotel will never sell your personal information to any third party to use or use it in a way that does not benefit you personally as we dearly respect your privacy and will never want to hurt the trust you have put in us when deciding to stay with us or use our services. For all the details please have a look at our Terms & Conditions and our Privacy Statement.

What if my question isn't listed?

If we haven’t answered all of your questions above please send us an email. We will get back to you shortly and be sure to update the FAQ as soon as possible to include your question.