EMERGENCY  NUMBERS

Reception
Hospital HAVENZIEKENHUIS
Doctor*
Dentist*
Local Emergency
Police/Ambulance/Fire Brigade

+31 10 760 2000

+31 10 404 3300

+31 10 412 3815

+31 10 282 9909

112

*Please find more information in Doctor/Dentist Info Section

FACILITIES AND SERVICES

rdam_large_common
BAR

Hang out for a round or two at the bar of The Commons on the ground floor across the reception. The bar is opened from 10.00am until 11.00pm from Sunday to Wednesday and from 10.00am until 12.00am from Thursday until Sunday.

BIKE RENTAL

Cycling is by far the best way to get around in Rotterdam. You can rent yourself a cool Van Moof design bike at the hotel.

BREAKFAST

Breakfast is always a good idea! Book in advance and pay less. A healthy and balanced selection of morning favourites, including breakfast sandwich, homemade pastry, fresh fruit, juice and tea or coffee.

To pre-book and for more information click here. Our restaurant “The Commons” serves breakfast from 07.00am until 10.30am on weekdays and 09.00am until 11.00am on weekends.

CHECK OUT

On the day of your departure please check-out before 12:00 (noon). At The Student Hotel you do not need to officially check-out with one of our staff. Just drop your key at the reception desk and that’s it. We are happy to store your luggage (see “Luggage” for more info) so you can wander around the city for another couple of hours before you leave.

CREDIT CARDS & BANK CARDS

We accept Amex, MasterCard, Visa Card, VPay and Maestro.

CLEANING

We care about the environment like nothing else — that’s why we offer bi-daily cleaning at this hotel. In an effort to cut down on the water, detergent and energy we use, both your room and towels will be cleaned once every two days. The same goes for your bed linen — we come in to clean them every fourth day. If you want extra or daily cleaning, or if you need fresh towels, that’s no problem — just get in touch with reception and we’ll set you up.

DO NOT DISTURB SIGN

If you put the “Do-not-disturb-my-beauty-nap” sign on the outside handle of your room door, housekeeping will comply. You will enjoy the extra rest, but your room will have to forgo beautification. For safety purposes, we will have to check your room if the “Do-not-disturb-my-beauty-nap” sign is on your door for more than 24 hours.

DRUGS, ILLEGAL SUBSTANCES & WEAPONS

Possession (or being under the influence) of illegal substances, drugs and weapons on the hotel premises will lead to immediate eviction. In such cases, the payment obligation for the agreed term of your stay will still apply.  The Student Hotel will notify the responsible authorities. We do this because we love you!

EAT AND DRINK

Please see “Bar” or “Restaurant” for more info.

COURTYARD/ OUTSIDE AREAS

Doesn’t our courtyard look so inviting? Go ahead, venture outside, have a drink, play some hoops or just hang out. For the sake of other guests, please keep noise and general nuisance to a minimum, especially between 11:00pm and 09:30am. Please do not smoke within 3 meters from the main entrance.

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ELECTRICITY/ VOLTAGE

The magic number is… 220 Volts. Travel Adaptors are available at the reception and/or the vending machines.

EMERGENCY EXITS

Use the emergency exit doors in case of emergency only. All emergency exit doors are monitored by CCTV and alarm systems.

ENTERING HOTEL

For safety reasons, the front door of the hotel will not open automatically after 23:00. You will need to use your electronic room key to enter. Please do not grant other people access with your key.

FIRST AID

Should you require First Aid assistance, please contact reception
+31 10 760 2000

GAME ROOM

See “lounge area” for more info.

GYM

Our gym is located in the basement. Please use a towel and wear a shirt (yes, you too, guy with the really hot abs). Our gym is monitored by CCTV. Please keep the gym clean and tidy. Use of the gym is at your own responsibility and risk. For safety reasons, children under the age of 16 are not allowed to access the gym.

HAIR DRYER

Personal use hair dryers are available in the rooms.

IRONING

Please see “Laundry” for information.

INTERNET

Wireless internet is available in the entire hotel and free of charge. To use our Wi-Fi please select the “TSH Guest” network. If you are using our hotel Wi-Fi for the first time, you will need to register.

KEYS AND ENTRY

Your key card provides access to your room and public areas. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our hotel reception staff immediately so we can block your lost key.

KITCHENETTE

Some of our rooms are equipped with a private kitchenette. If your room has a private kitchenette and you would like to cook, please feel free to pick up utensils at reception.

LAUNDRY

A guest laundry facility is located in the basement of the main building. You can pay by coins or €5 and €10 bills. The detergents are automatically dispensed by the laundry system. Our laundry is equipped with irons and iron boards which you can use free of charge. Please use our irons in the laundry room and do not take them up to your room.

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LOST AND FOUND

Please contact the reception in case of any lost or found items.

LOUNGE AREA

We are happy to provide flat screen TVs, pool tables, ping pong, a fully-equipped gym and an extensive library and study area for your enjoyment. Keep in mind that the study area and library are silent areas.

LUGGAGE

You can store your luggage free of charge. Just ask at our reception. Please note that The Student Hotel cannot be made responsible for loss or damage to your belongings.

MAIL / POSTAGE

We are happy to collect and post your letters and postcards if they are stamped. Looking for a post office? Please check “LOCAL AMENITIES”.

PETS

Pets are not allowed within the hotel. This hurts us more than it hurts you.

RECEPTION

Our reception is open 24 hours per day.

RESTAURANT-BAR “THE COMMONS”

Our restaurant, The Commons, is located on the ground floor across reception and serves breakfast, lunch, dinner and a wide selection of drinks and snacks. For the menu please ask the staff in our restaurant or reception. Opening times:

Breakfast: Monday to Friday 07.00am – 10.30am and Saturday & Sunday 08.00am-11.00am

Lunch: Monday to Sunday: 12.00pm-04.00pm

Snack: Monday to Sunday: 4.00pm-5.00pm

Dinner: Monday to Sunday: 5.00pm-10.00pm

We do not provide room service in our hotel.

SECURITY

Our staff is available on-site 24 hours per day. Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

SMOKING

Smoking is strictly prohibited within the hotel; please only use the designated outdoor areas for smoking. Please also check the chapter “HOTEL SAFETY”.

VENDING MACHINES

Vending machines are located in the lobby for emergency drinks, snacks, coffee, toiletries and other cool stuff that might come in handy.

LOCAL AMENITIES

ATM MACHINE

You can find the nearest ATM when you leave The Student Hotel you go left and straight ahead on the right side.

SUPERMARKET

Albert Heijn
Oudedijk 149,
3061 AA Rotterdam

Coop
Oostzeedijk 310,
3063 CC Rotterdam

DRY CLEANING

Jeeves
Steupelstraat 40,
3065 JE Rotterdam

BANK

ING Bank
Oudedijk 133,
3061 AA Rotterdam

MINI MARKET/NIGHT SHOP

Willem Ruyslaan 24A,
3063 ES Rotterdam

SNACK BAR

Admiraal
Willem Ruyslaan 22A
3063 ES Rotterdam

TELEPHONE SHOP

Vodafone
Beursplein 6,
3011 AA Rotterdam

POST OFFICE

Primera
Lusthofstraat 57,
3061 WL Rotterdam

TOURIST INFORMATION

For more information about Rotterdam please visit:
www.cityguiderotterdam.com
or visit the
VVV Tourist Office Rotterdam
Coolsingel 195 – 197
3012 AG Rotterdam
+31 10 790 0185

DOCTOR & DENTIST INFO

DOCTOR

Emergency/ Life threatening? Call 112 and inform our reception staff for assistance in guiding the ambulance personnel. There is an emergency doctors’ post at the Havenziekenhuis hospital just across the street.

Need to see a doctor but it is not life threatening?
Call: +31 10 412 3815

DENTIST

Dental care
Avenue Concordia 99A,
3062 LE Rotterdam
+31 10 892 0121

Make sure that you bring an ID and means to pay by credit card or cash if you do not have a Dutch healthcare insurance.

HOSPITAL

Havenziekenhuis
Haringvliet 2
3011 TD Rotterdam
+31 10 404 3300

FIRST AID

Should you require First Aid Assistance, please contact the reception
+31 10 762 2000

PHARMACY

Apotheek Rozenburg
Oudedijk 60 M,
3062 AE Rotterdam
+31 10 412 3598

HOTEL SAFETY

The following information is provided for your safety in the event of a fire. Please take a moment to get familiar with the locations of the fire extinguishers and the fire escape plans upon arrival at the hotel. Floor plans are located in the corridors near every emergency exit and on each room door. For your safety, the hotel is equipped with fire/smoke detectors, fire extinguishers and fire hoses. Their locations are indicated on the evacuation floor plans in your room and in the corridors. Our staff is trained to handle emergency situations. In case of an emergency situation please always follow their instructions.
Our staff is available on-site 24 hours per day and our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

EVACUATION

An alarm will go off in case of an emergency. When the alarm sounds we urge you to leave the hotel immediately via one of the emergency exits. The emergency exits are clearly marked by the green ‘EXIT’ signs and can be opened easily with a push bar. Please note that the lifts are not in use during an emergency situation – you will have to use the emergency stairs. The evacuation plan and a summary of our house rules can be found on the inside of your room door.

IF YOU DETECT SMOKE OR FIRE

1. Press the alarm button which are located in the corridors;
2. Alarm the reception during opening hours and/ or call 112;
3. Attempt to contain and extinguish the fire yourself if possible with the nearest fire extinguisher;
4. Leave the building via the stairs and emergency exits and meet at the street at  Willem Ruyslaan.

FIRE ALARM SYSTEM

The smoke detectors/fire alarm systems are in place for the safety of everybody. Please note that the alarm will be triggered if the smoke detectors are disturbed. Anybody who manipulates the smoke detectors/ fire alarm systems in any way is violating the law and will be instructed to leave the hotel immediately. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. Additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. Please understand that we need to be very strict on this.

EMERGENCY EXITS

Only use Emergency exit doors in case of emergency. All emergency exit doors are monitored by CCTV and alarm systems.

SMOKING

Smoking is strictly prohibited within in the hotel; please only use the designated outdoor areas for smoking. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. If you smoke inside The Student Hotel you will be charged €150 for cleaning costs. Also, any additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. That’s the deal and we have to stick with it.

VIOLENCE

Any violence to our guests or staff will lead to immediate eviction of the hotel and the police will be informed. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules.

ROOM EQUIPMENT

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ELECTRICITY IN YOUR ROOM (ENERGY SAVER)

When you enter the room please put your key in the energy saver and leave it there. Only then you’ll have electricity in your room. When you leave the room, pull out the key and take it with you. Electric plugs (for charging batteries etc) will keep working.

HEATING / COOLING SYSTEM

This system provides fresh air, heating and cooling. The room temperature can be adjusted with the thermostat in your room. The display shows the actual temperature. When you push the + or – button the display will show the desired temperature. With the fan buttons you can change the level of air hich flows into your room. With the on/off button you can switch off the installation. Please note that the heating/cooling system only functions when the windows in your room are closed and when your key is in the energy saver.

INTERCOM

To contact the reception push the upper button of the intercom for 5 seconds without picking up the handset. The reception will call you back. Pick up the handset to speak. When you’re done, please put back the handset. The other button has no function. Visitors outside at the main entrance can call your room directly. Pick up the handset to talk to your visitor. For safety reason you’ll have to walk down to open the front door yourself.

TV MANUAL

TV POWER

To turn on the TV push the TV power button (black button in left hand corner). It will take a few seconds to turn on.

NAVIGATION ARROWS

The navigation arrows are used to highlight the Features on the system. The navigation arrows can be used to move up or down to select the required feature, the current feature selected will be highlighted.

OK BUTTON

The Ok Button is used to select the highlighted option.

EPG TV GUIDE

The TV Guide button displays scheduling information for current and upcoming TV programming.

THE COLOURED SELECTION

Buttons can be used to view the TV guide for the next 7 days.

VOLUME UP AND DOWN

Users can control the volume of the system by using the volume up and down buttons

CHANNEL UP AND DOWN

Users can navigate the channels on the system using the channel up and down buttons

TRANSPORTATION

HOW TO GET THERE

From Rotterdam Central Stationtake tram 21 or 24 for 13 minutes, and get off after 8 stops at “Willem Ruyslaan”. The Student Hotel is right nexttothe tram station. 

From Schiphol, take an Intercity trainto “Rotterdam Blaak” and get off. Change totram 21 (in the direction of De Esch) and get off after 3 stations at “Willem Ruyslaan”. 

The Student Hotel is right nexttothe tram stationThe whole trip takes around 50 minutes.

HOW TO GET TO THE AIRPORT

Daytime: Take tram 21/24 to Rotterdam Central Station. There you can catch a train to ‘Schiphol’ airport! Nighttime: After 00:30 you’ll need to take Bobbus 4/5 from the tramstop Willem Ruyslaan to Rotterdam Central Station. The night bus leaves once an hour to Rotterdam Central Station. From there, you can catch a train to Schiphol (the last train leaves from Rotterdam Central Station around 04:00). The other option is to take a taxi. We can call one for you!

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PUBLIC TRANSPORT

• Tram 21 / 24 in front of the hotel take you through the center of Rotterdam to the Central Station.
• Night bus 4/5 is available when tram 21 / 24 are not riding.

TAXI

Our reception staff is happy to order a taxi for you or call RTC Taxi:
+31 10 462 6060.

BIKE RENTAL

Cycling is by far the best way to get around in Rotterdam. You can rent yourself an ultra-hip designer bike at our reception.

FLIGHT INFO

Latest flight info can be found on
schiphol.nl/Travellers/FlightInformation.html