EMERGENCY  NUMBERS

Reception
Hospital AZM
Doctor*
Dentist*
Local Emergency Police/Ambulance/Fire Brigade

+31 43 711 2235

+31 43 387 7777

+31 43 321 2309

+31 43 350 0979

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*Please find more information in Doctor/Dentist Info Section

FACILITIES AND SERVICES

BAR

The Commons is finally open for breakfast, lunch and dinner. Please feel welcome to try one of out tasty cocktails! The bar is opened from 10.00am until 12.00am from Sunday to Wednesday and from 10.00am until 01.00am from Thursday until Sunday .

BIKE RENTAL

Cycling is by far the best way to get around in Maastricht. You can rent yourself a cool VanMoof design bike at the hotel.

BREAKFAST

Breakfast is always a good idea! Book in advance and pay less. A healthy and balanced selection of morning favourites, including breakfast sandwich, homemade pastry, fresh fruit, juice and tea or coffee.

To pre-book and for more information click here. Our restaurant “The Commons” serves breakfast from 07.00am until 10.30am on weekdays and 09.00am until 11.00am on weekends.

CHECK OUT

On the day of your departure please check-out before 12:00 (noon). At The Student Hotel you do not need to officially check-out with one of our staff. We keep it simple, just drop your key in the “key drop box” at the reception desk and that’s it. We are happy to store your luggage (see “Luggage” for more info) so you can wander around the city for another couple of hours before you leave.

CLEANING

As a responsible hotel, we care about the environment. To help create a cleaner world, we try to reduce the amount of water, detergent, and energy we use. We cut down on the number of towels and linen that will be laundered by cleaning your room every second night and refreshing your linen every fourth night of your stay. If you would like to replace your towels on the designated cleaning day, just leave your used towels on the bathroom floor or request fresh towels at our reception. Or visit reception to request a change any time you wish.

CREDIT CARDS & BANK CARDS

We accept Amex, MasterCard, Visa Card, VPay and Maestro.

DO NOT DISTURB SIGN

If you put the “Do-not-disturb-my-beauty-nap” sign on the outside handle of your room door, housekeeping will comply. You will enjoy the extra rest, but your room will have to skip the room’s makeover. For safety purposes, we will have to check your room if the “Do-not-disturb-my-beauty-nap” sign is on your door for more than 24 hours.

DRUGS, ILLEGAL SUBSTANCES & WEAPONS

Possession (or being under the influence) of illegal substances, drugs and weapons on the hotel premises will lead to immediate eviction. In such cases, the payment obligation for the agreed term of your stay will still apply.  The Student Hotel will notify the responsible authorities. We do this because we love you!

EAT AND DRINK

Please see “Bar” or “Restaurant” for more info.

ELECTRICITY/ VOLTAGE

The magic number is… 220 Volts. Travel Adaptors are available at the reception and/or the vending machines.

EMERGENCY EXITS

Use the emergency exit doors in case of emergency only. All emergency exit doors are monitored by CCTV and alarm systems.

ENTERING HOTEL

For safety reasons, the front door of the hotel will not open automatically after 23:00. You will need to use your electronic room key to enter. Please do not grant other people access with your key.

FIRST AID

Should you require First Aid assistance, please contact reception +31 43 711 2235

GAME ROOM

See “lounge area” for more info.

GYM

Our gym is located on the ground floor. Please use a towel and wear a shirt (yes, you too, guy with the really hot abs). Our gym is monitored by CCTV. Please keep the gym clean and tidy. Use of the gym is at your own responsibility and risk. For safety reasons, children under the age of 16 are not allowed to access the gym.

HAIR DRYER

Personal use hair dryers are available at the reception desk. Once you have achieved your ideal hair texture, please return the hair dryer to reception.

IRONING

Please see “Laundry” for information.

INTERNET

Wireless internet is available in the entire hotel and free of charge. To use our WiFi please select the “TSH Guest” network.

KEYS AND ENTRY

Your key card provides access to your room and public areas. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our hotel reception staff immediately so we can block your lost key.

KITCHENETTE

Some of our rooms are equipped with a private kitchenette. If your room has a private kitchenette and you would like to cook, please feel free to pick up utensils at the reception.

LAUNDRY

A guest laundry facility is located in the basement of the main building. You can buy a laundry payment card at reception for one washing and drying session. The detergents are automatically dispensed by the laundry system. Our laundry is equipped with irons and iron boards which you can use free of charge. Please use our irons in the laundry room and do not take them up to your room.

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LOST AND FOUND

Please contact the reception in case of any lost or found items.

LOUNGE AREA

We are happy to provide a pool table, ping pong,  gym and an extensive library, study area, and a crazy ” hang out” zone for your enjoyment. Keep in mind that the study area and library are silent areas.

LUGGAGE

You can store your luggage free of charge. Just ask at our reception. Please note that The Student Hotel cannot be made responsible for loss or damage to your belongings.

MAIL / POSTAGE

We are happy to collect and post your letters and postcards if they are stamped. Looking for a post office? Please check “LOCAL AMENITIES”.

PETS

Pets are not allowed within the hotel. This hurts us more than it hurts you.

RECEPTION

Our reception is open 24 hours per day.

RESTAURANT-BAR “THE COMMONS”

Our restaurant, The Commons, is located on the opposite side of the main building and serves breakfast, lunch, dinner and a wide selection of drinks and snacks. For the menu please ask the staff in our restaurant. Opening times:

Breakfast: Monday to Friday 07.00am – 10.30am and Saturday & Sunday 08.00am-11.00am

Lunch: Monday to Sunday: 12.00pm-04.00pm

Snack: Monday to Sunday: 4.00pm-5.00pm

Dinner: Monday to Sunday: 5.00pm-10.00pm*

*On Sunday the restaurant closes at 21:30

We do not provide room service in our hotel.

SECURITY

Our staff is available on-site 24 hours per day. Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

SMOKING

Smoking is strictly prohibited within the hotel; please only use the designated outdoor areas for smoking. Please also check the chapter “HOTEL SAFETY”.

SKY BAR

The sky is the limit! Our rooftop bar will be available for private hires soon.

VENDING MACHINES

Vending machines are located in the lobby for emergency drinks, snacks, coffee, toiletries and other cool stuff that might come in handy.

LOCAL AMENITIES

ATM MACHINE

SNS Bank, Markt 18, 6211 CJ Maastricht | 10 minute walk from the hotel

BANK

RABO Bank, Gubbelstraat 2, 6211 CE Maastricht

DRY CLEANING

VOF Huysmans, Boschstraat 82-A, 6211 AZ Maastricht

NIGHT STORE

Nightshop Arya, Brusselsestraat 10, 6211 PE Maastricht

POST OFFICE

AKO Post office, Muntstraat 17, 6211 EG Maastricht

SNACK BAR

Müsti, Stationsstraat 20, 6221 Maastricht | open from 11:00-02:00 for midnight snack…

SUPERMARKET

Jumbo Supermarket, Laag Mosae Forum 26, 6211 DV Maastricht | open from 08:00-22:00

TOURIST INFORMATION

VVV Maastricht, Kleine Staat 1, 6211 ED Maastricht or visit the website: https://www.visitmaastricht.com

TELEPHONE SHOP

Vodafone shop, Muntstraat 6, 6211 EJ Maastricht

DOCTOR & DENTIST INFO

DENTIST / EMERGENCIES ONLY

Tandarts Spoed Praktijk OLVG Oosterpark 9 1091 AC Amsterdam T: +31 (0)900 8602 (additional charge of € 0,45 per call) Please call first to schedule an appointment. Make sure that you bring an ID and a credit card or bank card for direct payment.

HOSPITAL

Aademic Hospital Maastricht (AZM),  Debyelaan 25, 6229 HX Maastricht, Call: +31 43 387 7777

DOCTOR

Emergency/ Life-threatening?

Call 112 and inform our reception staff for assistance in guiding the ambulance personnel.

There is an emergency doctors’ post at the Academic Hospital Maastricht (AZM).

FIRST AID

Should you require First Aid Assistance, please contact the reception +31 43 711 2235

PHARMACY

Schoep Apotheek Mosae Forum, Gubbelstraat 4, 6211 CE Maastricht, Call: +31 43 310 0370

Need to see a doctor but it is not life threatening?

From 08:00-17:00: Call +31 43 321 230
Huisartsenpraktijk Mosae Forum Heg-Reits, Gubbelstraat 6, 6211 CE Maastricht.

After 17:00 Call: +31 43 387 7777
P. Debyelaan 25, 6229 HX Maastricht

HOTEL SAFETY

The following information is provided for your safety in the event of a fire. Please take a moment to get familiar with the locations of the fire extinguishers and the fire escape plans upon arrival at the hotel. Floor plans are located in the corridors near every emergency exit and on each room door. For your safety, the hotel is equipped with fire/smoke detectors, fire extinguishers, and fire hoses.

Their locations are indicated on the evacuation floor plans in your room and in the corridors. Our staff is trained to handle emergency situations. In the case of an emergency situation please always follow their instructions. Our staff is available on-site 24 hours per day and our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

EVACUATION

An alarm will go off in the case of an emergency. When the alarm sounds we urge you to leave the hotel immediately via one of the emergency exits. The emergency exits are clearly marked by the green ‘EXIT’ signs and can be opened easily with a push bar. Please note that the lifts are not in use during an emergency situation – you will have to use the emergency stairs. The evacuation plan and a summary of our house rules can be found on the inside of your room door.

IF YOU DETECT SMOKE OR FIRE

1. Press an alarm button which is located in the corridors

2. Alarm the reception during opening hours and/ or call 112

3. Attempt to contain and extinguish the fire yourself if possible with the nearest fire extinguisher

4. Leave the building via the stairs and emergency exits and meet at the parking in the back of the hotel

EMERGENCY EXITS

Only use Emergency exit doors in case of emergency. All emergency exit doors are monitored by CCTV and alarm systems.

FIRE ALARM SYSTEM

The smoke detectors/fire alarm systems are in place for the safety of everybody. Please note that the alarm will be triggered if the smoke detectors are disturbed. Anybody who manipulates the smoke detectors/ fire alarm systems in any way is violating the law and will be instructed to leave the hotel immediately. According to our Terms & Conditions, no money will be refunded when our guests are instructed to leave because of breaking the House Rules. Additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. Please understand that we need to be very strict on this.

SMOKING

Smoking is strictly prohibited within in the hotel; please only use the designated outdoor areas for smoking. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. If you smoke inside The Student Hotel you will be charged €150 for cleaning costs. Also, any additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. That’s the deal and we have to stick with it.

VIOLENCE

Any violence to our guests or staff will lead to your immediate eviction from the hotel and the police will be informed. According to our Terms & Conditions, no money will be refunded when our guests are instructed to leave because of breaking the House Rules.

ROOM EQUIPMENT

city_room
ELECTRICITY IN YOUR ROOM (ENERGY SAVER)

When you enter the room please put your key in the energy saver and leave it there. Ta da! Now you have electricity. When you leave the room, pull out the key and take it with you. Electric plugs (for charging batteries, etc.) will keep working.

HEATING / COOLING SYSTEM

This system provides fresh air, heating, and cooling. The room temperature can be adjusted with the thermostat in your room. The display shows the actual temperature. When you push the + or – button the display will show the desired temperature. You can change the level of airflow by using the fan buttons.  With the on/off button you can switch off the installation. Please note that the heating/cooling system only functions when the windows in your room are closed and when your key is in the energy saver.

INTERCOM

To contact reception, push the upper button of the intercom for 5 seconds without picking up the handset. The reception will call you back. Pick up the handset to speak. When you’re done, please put back the handset. The other button has no function. Visitors outside at the main entrance can call your room directly. Pick up the handset to talk to your visitor. For safety purposes, you’ll have to walk down to open the front door yourself to let in visitors.

TV MANUAL

TV POWER

To turn on the TV push the TV power button (black button in left-hand corner). It will take a few seconds to turn on.

NAVIGATION ARROWS

The navigation arrows are used to highlight the Features on the system. The navigation arrows can be used to move up or down to select the required feature, the current feature selected will be highlighted.

OK BUTTON

The Ok Button is used to select the highlighted option.

EPG TV GUIDE

The TV Guide button displays scheduling information for current and upcoming TV programming.

THE COLOURED SELECTION

Buttons can be used to view the TV guide for the next 7 days.

VOLUME UP AND DOWN

Users can control the volume of the system by using the volume up and down buttons

CHANNEL UP AND DOWN

Users can navigate the channels on the system using the channel up and down buttons

TRANSPORTATION

PUBLIC TRANSPORT

The easiest way to get to the hotel is by way of public transport.

From Maastricht Central Station, take bus 1,5,7 or 9 for 10 minutes and get off at “Boschstraat”. The Student Hotel is the big white building, entrance near the Pathé movie theatre.

Check out the following website, to find your train/bus: 9292.nl.

PARKING

At the Sphinx Parking lot just behind the hotel, there are 700 parking spots.

It’s possible to pay in cash, by bank card or with a credit card. Please note that parking is at your own risk.

As in any city, we advise you not to leave any belongings in your car.

Avoid roadwork and road closure which may affect your travel. For more information about alternative routes in Maastricht, click in the link below.

MAASTRICHT BEREIKBAAR 

TAXI

Our reception staff is happy to order a taxi for you or call Taxi Royal +31 43 310 0081

BIKE RENTAL

Cycling is by far the best way to get around in Maastricht. You can rent yourself an ultra-hip designer bike at our reception.

FLIGHT INFO

Latest flight info can be found at maa.nl.