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Emergency numbers


+49 (0)3031198339

Hospital st. Hedwig

+49 (0)351 4801552




+49 030 2237575678

Local emergency


* Please find more information in the Doctor/ Dentist Info Section

Facilities and services


Please feel welcome to have a drink at our lovely bar on the ground floor. For opening hours ask the staff at the bar.

Bike rental

Cycling is by far the best way to get around in Berlin. You can rent yourself a cool designer bike at the hotel.


Breakfast is always a good idea! Book in advance and pay less. A healthy and balanced selection of morning favourites, including breakfast sandwich, homemade pastry, fresh fruit, juice and tea or coffee. To pre-book and for more information click here. Our restaurant serves breakfast from 6:30AM Monday till Friday, and from 7:30AM on Saturdays and Sundays.


Check in and out

You can check in from 15:00.

On the day of your departure please check-out before 12:00 (noon). At The Student Hotel you do not need to officially check-out with one of our staff. We keep it simple, just drop your key in the “key drop box” at the reception desk and that’s it. We are happy to store your luggage (see “Luggage” for more info) so you can wander around the city for another couple of hours before you leave.

Do not disturb sign

If you put the “Do-not-disturb-my-beauty-nap” sign on the outside handle of your room door, housekeeping will comply. You will enjoy the extra rest, but your room will have to forgo beautification. For safety purposes, we will have to check your room if the “Do-not-disturb-my-beauty-nap” sign is on your door for more than 24 hours.

Eat & drink

Please see “Bar”, “Lobby Bar” or “Restaurant” for more info.

Game room

See “Lounge Area” for more info.


Our gym is located on the ground floor. Please use a towel and wear a shirt (yes, you too, guy with the really hot abs). Our gym is monitored by CCTV. Please keep the gym clean and tidy. Use of the gym is at your own responsibility and risk. For safety reasons, children under the age of 16 are not allowed to access the gym.


Wireless internet is available in the entire hotel and free of charge. To use our WiFi please select the “TSH Guest” network.


Please see “Laundry” for information.

Keys and entry

Your key card provides access to your room and public areas. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our hotel reception staff immediately so we can block your lost key.


A guest laundry facility is located in the basement of the main building. You can buy a laundry payment card at reception for one washing and drying session.  You can pay directly by cash or book and pay online via our TSH App. The detergents are automatically dispensed by the laundry system. Our laundry is equipped with irons and iron boards which you can use free of charge. Please use our irons in the laundry room and do not take them up to your room.

Lobby Bar

Our lobby bar serves breakfast, drinks and snacks downstairs. We brew coffee from 6:30AM onwards.


Our reception is open 24 hours per day.


Our restaurant, The Commons, is located on the ground floor of the main building and serves breakfast, lunch, dinner and a wide selection of drinks and snacks. For opening hours and the menu please ask the staff in our restaurant. We do not provide room service in our hotel.


Pets are not allowed within the hotel. This hurts us more than it hurts you.

Credit cards & bank cards

We accept Amex, MasterCard, Visa Card, VPay and Maestro.


We provide daily cleaning. If you would like to replace your towels on the designated cleaning day, just leave your used towels on the bathroom floor or request fresh towels at our reception. Or visit reception to request a change any time you wish.

Drugs illegal substances & weapons

Possession (or being under the influence) of illegal substances, drugs and weapons on the hotel premises will lead to immediate eviction. In such cases, the payment obligation for the agreed term of your stay will still apply. The Student Hotel will notify the responsible authorities. We do this because we love you!


The magic number is… 220 Volts. Travel Adaptors are available at the reception and/or the vending machines.

Emergency exits

Use the emergency exit doors in case of emergency only. All emergency exit doors are monitored by CCTV and alarm systems.

Entering the hotel

For safety reasons, the front door of the hotel will not open automatically after 23:00. You will need to use your electronic room key to enter. Please do not grant other people access with your key.

First Aid

Should you require First Aid assistance, please contact reception

Hair Dryer

All hotel rooms have a hairdryer available in the bathroom to help you achieve your ideal hair texture.


We are happy to collect and post your letters and postcards if they are stamped. Looking for a post office? Please check “LOCAL AMENITIES”.

Lounge Area

We are happy to provide a pool table, ping pong,  gym and an extensive library, study area, and a crazy ” hang out” zone for your enjoyment. Keep in mind that the study area and library are silent areas.

Lost and Found

Please contact the reception in case of any lost or found items.


You can store your luggage free of charge. Just ask at our reception. Please note that The Student Hotel cannot be made responsible for loss or damage to your belongings.


Our staff is available on-site 24 hours per day. Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.


In our shop you will find snacks to satisfy your cravings, as well as TSH merchandise to show the world you proudly belong to our world-changers club. We’ve also put together a selection of locally sourced items or pieces designed and produced in collaboration with some of the coolest cool cats in Berlin.


Smoking is strictly prohibited within the hotel; please only use the designated outdoor areas for smoking. Please also check the chapter “HOTEL SAFETY”.

Electricity in your room (energy saver)

When you enter the room, sensor detects that you are in the room. Ta da! Now you have electricity. Electric plugs (for charging batteries, etc.) will keep working.


Heating/cooling system

This system provides fresh air, heating and cooling. The room temperature can be adjusted with the thermostat in your room. When you turn the + or – button, the temperature will go to the desired temperature. You can change the level of airflow by using the fan buttons. With the on/off button you can switch off the installation. Please note that the heating/cooling system only functions when the windows in your room are closed and when your key is in the energy saver.



We have a telephone in all rooms. Dircet line to reception. No intercom function in hotel.


Dry cleaning

Penguin Textile Care Service Gesellschaft mbH – S-Bhf. Alexanderplatz, 10178 Berlin. Only a short walk from the hotel.

Tourist information

You can find tourist information at Alexanderplatz train station or on


Snack bar

There are many possiblities for a (late night) snack along Alexanderstraße! Get a hamburger, french fries or a good kebab.

ATM machine

There is a ATM across the street, inside Alexa warehouse; only available during opening hours (10AM-9PM). There is also a Sparkasse branche at
Alexanderpl. 2,
10178 Berlin
which has an ATM available open 24h.


POSTBANK, Grunerstraße 20,
10179 Berlin.
You will find it inside the Alexa warehouse, right next to the hotel. Open Monday – Saturday: 9AM-10PM

Post office

In a 10 minute you will find a Deutsche Post Filiale in GECO,
Grunerstraße 20, 10179 Berlin.


Edeka Moch Supermarket is the closest supermarket to the hotel. Find it inside Alexa warehouse, in the -1 floor.
Grunerstraße 20,
10179 Berlin.
Open Monday to Saturday from 08:00 – 22:00.

Telephone shop

Vodafone Shop in Grunerstr.
20 Alexa, 10179 Berlin.
It’s inside the Alexa warehouse, right around the corner from the hotel.


At the Alexa Parking lot just behind the hotel there are 1550 parking spots. You pay from € 1 per hours or € 12 per day. It’s possibe to pay in cash, by bankcard or with creditcard. Please note that parking is at your own risk. As in any city, we advise you not to leave any belongings in your car.

Bike rental

Cycling is by far the best way to get around in Berlin. You can rent yourself an ultra-hip designer bike at our reception for €12,- per day.

Public transport

The easiest way to get to the hotel is by way of public transport. Check out the following website, to find your train/bus:


Our reception staff is happy to order a taxi for you or call Taxi Berlin +49 30 20 20 20