EMERGENCY  NUMBERS

Reception
Hospital UMCG
Doctor*
Studentist*
Local Emergency Police/Ambulance/Fire Brigade

+31 50 206 9161

+31 50 361 6161

+31 50 312 3412

+31 50 752 1911

112

*Please find more information in Doctor/Dentist Info Section

FACILITIES AND SERVICES

BAR

Please feel welcome to have a drink at our pop-up bar the on the ground floor. The bar is opened from 10.00am until 12.00am from Sunday to Wednesday and from 10.00am until 01.00am from Thursday until Sunday .

BIKE RENTAL

Cycling is by far the best way to get around in Groningen. You can rent yourself a cool Union design bike at the hotel.

BREAKFAST

Breakfast is always a good idea! Book in advance and pay less. A healthy and balanced selection of morning favourites, including breakfast sandwich, homemade pastry, fresh fruit, juice and tea or coffee.

To pre-book and for more information click here.Our restaurant “The Pool” serves breakfast from 07.00am until 10.30am on weekdays and 09.00am until 11.00am on weekends.

CHECK OUT

On the day of your departure please check-out before 12:00 (noon). At The Student Hotel you do not need to officially check-out with one of our staff. Just drop your key in the “key drop box” at the reception desk and that’s it. We are happy to store your luggage (see “Luggage” for more info) so you can wander around the city for another couple of hours before you leave.

CREDIT CARDS & BANK CARDS

We accept Amex, MasterCard, Visa Card, VPay and Maestro.

CLEANING

As a responsible hotel, we care about the environment. To help create a cleaner world, we try to reduce the amount of water, detergent and energy we use. We cut down on the number of towels and linen that will be laundered by cleaning your room every second night and refreshing your linen every fourth night of your stay. If you would like to replace your towels on the designated cleaning day, just leave your used towels on the bathroom floor or request fresh towels at our reception. Or visit reception to request a change any time you wish.

DO NOT DISTURB SIGN

If you put the “Do-not-disturb-my-beauty-nap” sign on the outside handle of your room door, housekeeping will comply. You will enjoy the extra rest, but your room will have to forgo beautification. For safety purposes, we will have to check your room if the “Do-not-disturb-my-beauty-nap” sign is on your door for more than 24 hours.

DRUGS, ILLEGAL SUBSTANCES & WEAPONS

Possession (or being under the influence) of illegal substances, drugs and weapons on the hotel premises will lead to immediate eviction. In such cases, the payment obligation for the agreed term of your stay will still apply.  The Student Hotel will notify the responsible authorities. We do this because we love you!

EAT AND DRINK

Please see “Bar” or “Restaurant” for more info.

ELECTRICITY/ VOLTAGE

The magic number is… 220 Volts. Travel Adaptors are available at the reception and/or the vending machines.

EMERGENCY EXITS

Use the emergency exit doors in case of emergency only. All emergency exit doors are monitored by CCTV and alarm systems.

ENTERING HOTEL

For safety reasons, the front door of the hotel will not open automatically after 23:00. You will need to use your electronic room key to enter. Please do not grant other people access with your key.

FIRST AID

Should you require First Aid assistance, please contact reception +31 (0)50 206 9161.

GAME ROOM

See “lounge area” for more info.

GUEST COMPUTER

Please feel free to use our guest computer near the reception desk.

GYM

Our gym is located on the ground floor and can be accessed between 06:00 – 23:00. Please use a towel and wear a shirt (yes, you too, guy with the really hot abs). Our gym is monitored by CCTV. Please keep the gym clean and tidy. Use of the gym is at your own responsibility and risk. For safety reasons, children under the age of 16 are not allowed to access the gym.

HAIR DRYER

Personal use hair dryers are available at the reception desk. Once you have achieved your ideal hair texture, please return the hair dryer to reception.

IRONING

Please see “Laundry” for information.

INTERNET

Wireless internet is available in the entire hotel and free of charge. To use our Wi-Fi please select the free-accessible  “TSH Guest” network.

KEYS AND ENTRY

Your key card provides access to your room and public areas. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our hotel reception staff immediately so we can block your lost key.

KITCHENETTE

Some of our rooms are equipped with a private kitchenette. If your room has a private kitchenette and you would like to cook, please feel free to pick up utensils at reception.

LAUNDRY

A guest laundry facility is located on the ground floor. You can pay by coins or €5 and €10 billets. The detergents are automatically dispensed by the laundry system. Our laundry is equipped with irons and iron boards which you can use free of charge. Please use our irons in the laundry room and do not take them up to your room.

LOST AND FOUND

Please contact the reception in case of any lost or found items.

LOUNGE AREA

We are happy to provide flat screen TVs, pool tables, ping pong, a fully-equipped gym and an extensive library and study area for your enjoyment. Keep in mind that the study area and library are silent areas. Please also check-out our TEDx boot for some inspiration.

LUGGAGE

You can store your luggage free of charge. Just ask at our reception. Please note that The Student Hotel cannot be made responsible for loss or damage to your belongings.

MAIL / POSTAGE

We are happy to collect and post your letters and postcards if they are stamped. Looking for a post office? Please check “LOCAL AMENITIES”.

PETS

Pets are not allowed within the hotel. This hurts us more than it hurts you.

RECEPTION

Our reception is open 24 hours per day.

RESTAURANT-BAR “THE POOL”

Our restaurant, The Pool, is located on the ground floor of the main building and serves breakfast, lunch, dinner and a wide selection of drinks and snacks. For  the menu please ask the staff in our restaurant. Opening times:

Breakfast: Monday to Friday 07.00am – 10.30am and Saturday & Sunday 08.00am-11.00am

Lunch: Monday to Sunday: 12.00pm-04.00pm

Snack: Monday to Sunday: 4.00pm-5.00pm

Dinner: Monday to Sunday: 5.00pm-10.00pm

We do not provide room service in our hotel.

SECURITY

Our staff is available on-site 24 hours per day. Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

SMOKING

Smoking is strictly prohibited within the hotel; please only use the designated outdoor areas for smoking. Please also check the chapter “HOTEL SAFETY”.

VENDING MACHINES

Vending machines are located in the lobby for emergency drinks, snacks, coffee, toiletries and other cool stuff that might come in handy.

LOCAL AMENITIES

DRY CLEANING

Kleding Centrum en Stanerij Oude Ebbingestraat 47, 9712 HB 47 Groningen +31 (0)50 318 3221 mon – sat

SUPERMARKET

Jumbo Beren 85, 9714 DW Groningen

Albert Heijn Oude Ebbingestraat 19, 9712 HA Groningen

ATM MACHINE

You can find the nearest ATM at the Nieuwe Ebbingestraat 33, at the outside of The Read Shop. Leave The Student Hotel and cross the street on your right hand. Walk down the small street and go to the right again. The Read Shop is across within 100 meters

BANK

ABN AMRO Bank Grote Markt 22, 9712 HV Groningen

NIGHT SHOP

Oude Ebbingestraat 85, 9712 HG Groningen

SNACK BAR

Kwalitaria Jolie Beren 2, 9714 DV Groningen

TELEPHONE SHOP

My phone Oude Ebbingestraat 89, 9712 HG Groningen

POST OFFICE

Read Shop Nieuwe Ebbingestraat 33, 9712 MG Groningen

TOURIST INFORMATION

For more information about Groningen please visit: www.toerisme.groningen.nl or visit the VVV Groningen at Grote markt Grote Markt 29, T: +31 (0)50 313 9741

DOCTOR & DENTIST INFO

DENTIST / EMERGENCIES ONLY

Studentist Uisserstraat 34, 9712 CW Groningen +31 (0)50 752 1911 Studentist.nl First call to schedule an appointment. Make sure that you bring your ID and a credit card or bank card for direct payment.

HOSPITAL

UMCG Hanzeplein 1, 9713 G2 Groningen +31 (0)50 361 6161

FIRST AID

Should you require First Aid Assistance, please contact the reception +31 (0)50 206 9161.

PHARMACY

Hanzeplein 122, 9713 GW +31 (0)50 311 5020 Weekend: 0900 111 5020 (20ct per minute)

DOCTOR

Emergency/ Life threatening? Call 112 and inform our reception staff for assistance in guiding the ambulance personnel. Need to see a doctor but it is not life threatening?

From 08:00 to 17:00 Call +31 (0)50 312 3412 to schedule an appointment. Huisartsen Practyk soeters Nieuwe boteringestraat 1A 9712 PD Groningen Please be aware that you need to bring you ID and have to pay for the consult in cash.

From 17:00 to 08:00 Online registration possible: http://www.huisartssoeters.nl/online-inschrijven Bring you ID to the appointment. If you do not have a Dutch health insurance, bring a credit card or bank card to pay for the consult. Cash payment is not possible.

HOTEL SAFETY

The following information is provided for your safety in the event of a fire. Please take a moment to get familiar with the locations of the fire extinguishers and the fire escape plans upon arrival at the hotel. Floor plans are located in the corridors near every emergency exit and on each room door. For your safety, the hotel is equipped with fire/smoke detectors, fire extinguishers and fire hoses. Their locations are indicated on the evacuation floor plans in your room and in the corridors. Our staff is trained to handle emergency situations. In case of an emergency situation please always follow their instructions. Our staff is available on-site 24 hours per day and our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

EVACUATION

An alarm will go off in case of an emergency. When the alarm sounds we urge you to leave the hotel immediately via one of the emergency exits. The emergency exits are clearly marked by the green ‘EXIT’ signs and can be opened easily with a push bar. Please note that the lifts are not in use during an emergency situation – you will have to use the emergency stairs. The evacuation plan and a summary of our house rules can be found on the inside of your room door.

IF YOU DETECT SMOKE OR FIRE

1. Press the alarm button which are located in the corridors; 2. Alarm the reception during opening hours and/ or call 112; 3. Attempt to contain and extinguish the fire yourself if possible with the nearest fire extinguisher; 4. Leave the building via the stairs and emergency exits and meet at the garden.

FIRE ALARM SYSTEM

The smoke detectors/fire alarm systems are in place for the safety of everybody. Please note that the alarm will be triggered if the smoke detectors are disturbed. Anybody who manipulates the smoke detectors/ fire alarm systems in any way is violating the law and will be instructed to leave the hotel immediately. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. Additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. Please understand that we need to be very strict on this.

EMERGENCY EXITS

Only use Emergency exit doors in case of emergency. All emergency exit doors are monitored by CCTV and alarm systems.

SMOKING

Smoking is strictly prohibited within in the hotel; please only use the designated outdoor areas for smoking. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. If you smoke inside The Student Hotel you will be charged €150 for cleaning costs. Also, any additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. That’s the deal and we have to stick with it.

VIOLENCE

Any violence to our guests or staff will lead to immediate eviction of the hotel and the police will be informed. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules.

ROOM EQUIPMENT

ELECTRICITY IN YOUR ROOM (ENERGY SAVER)

When you enter the room please put your key in the energy saver and leave it there. Ta da! Now you have electricity. When you leave the room, pull out the key and take it with you. Electric plugs (for charging batteries, etc.) will keep working.

HEATING / COOLING SYSTEM

This system provides fresh air, heating and cooling. The room temperature can be adjusted with the thermostat in your room. The display shows the actual temperature. When you push the + or – button the display will show the desired temperature. You can change the level of airflow by using the fan buttons.  With the on/off button you can switch off the installation. Please note that the heating/cooling system only functions when the windows in your room are closed and when your key is in the energy saver.

INTERCOM

To contact reception, push the upper button of the intercom for 5 seconds without picking up the handset. Reception will call you back. Pick up the handset to speak. When you’re done, please put back the handset. The other button has no function. Visitors outside at the main entrance can call your room directly. Pick up the handset to talk to your visitor. For safety purposes, you’ll have to walk down to open the front door yourself to let in visitors.

TV MANUAL

TV POWER

To turn on the TV push the TV power button (black button in left hand corner). It will take a few seconds to turn on. Please press the arrow down button and press OK to start the TV, now you are able to watch TV

NAVIGATION ARROWS

The navigation arrows are used to highlight the Features on the system. The navigation arrows can be used to move up or down to select the required feature, the current feature selected will be highlighted.

OK BUTTON

The Ok Button is used to select the highlighted option.

EPG TV GUIDE

The TV Guide button displays scheduling information for current and upcoming TV programming.

THE COLOURED SELECTION

Buttons can be used to view the TV guide for the next 7 days.

VOLUME UP AND DOWN

Users can control the volume of the system by using the volume up and down buttons

CHANNEL UP AND DOWN

Users can navigate the channels on the system using the channel up and down buttons

TRANSPORTATION

PUBLIC TRANSPORT

• Bus 2 takes you to the city center, centraal station, but also Groningen airport.

Bus 2 is also going the the “Groningen Airport Eelde” they can take line 2. Stay on the bus when the bus stops at Central Station. After the stop at Central Station the bus departs for the airport. Night: The only option is to take a taxi. We can call one for you!

Groningenmap
TAXI

Our reception staff is happy to order a taxi for you or call Taxi Noord : +31 50 549 4940.

BIKE RENTAL

Cycling is by far the best way to get around in Groningen. You can rent yourself a cool Union design bike at the hotel.

FLIGHT INFO

Latest flight info can be found on schiphol.nl/Travellers/FlightInformation.html

PARKING

Boterdiep 9, 9712 LL Groningen You can use the parking fac. in the Boterdiep garage. €1 per 25 min €10 per day Openings times: mon – sun / 07:00 – 23:00