FAQ

Yes, you can! Your room reservation is guaranteed as soon as your deposit is paid. If there is no room available for the dates you’re looking for, we have a waiting list you can subscribe to.

Unfortunately, Semester Packages have fixed move in and out dates that match the semesters in an academic year. It is possible to arrive earlier (as long as your total stay does not exceed 12 months). Then you can book a regular hotel or Shortstay room. If you’re looking for truly flexible move in and out dates, you should book a Short Stay Package.

Yes, you can register at our address for the duration of your stay. Registration can be done by the City Hall with your booking confirmation and proof that you are enrolled at university. If you register and show us at the reception your proof of registration you can avoid paying city tax during your stay.

Yes, you can! If you’ve booked a room in one of our locations in the Netherlands, Florence or Dresden, you can move in up to two weeks earlier by booking a regular hotel room. If you’d like to move in more than two weeks in advance, you can book a Shortstay Package – just remember to book your reservation until September 1st (not August 31st) or February 1st (not January 31st). Also remember that you cannot stay longer than 12 months in one TSH location. If you’ve booked a room in Barcelona or Paris, please send an early arrival request to your booking agent.

There are so many perks included in your rate! Let’s break it down.

– Fully-furnished room with private bathroom
– Access to a shared kitchen with regular cleaning (or a private kitchen if you have a Suite)
– All utilities including gas, water and electricity
– Access to a custom bike during your stay (only in The Netherlands, Germany and Florence)
– Free Wi-Fi all over the building and in your room
– Access to the common spaces including lounge, games area, study area, gym, and rooftop swimming pool and solarium (where available)
– Reception team available 24/7
– Year-round calendar of social events and group activities
– Room safe (available only in Barcelona and Paris)

For hotels located in the Netherlands, Italy and Germany, your rate also includes bed linen, bath towels and regular room cleaning. Keep in mind that the laundry room is available, but washing and drying are not included in your rate! More information is to be found in the laundry section of this FAQ.

In the Netherlands and Florence, you can pay via the student portal, using iDEAL (the Dutch online payment system), a credit or a debit card. Unfortunately, you cannot pay via bank transfer. In Barcelona and Paris, you can pay by bank transfer, credit card or Flywire. We’re currently working on a system that allows payment in the form of macarons.

When you book a room, you need to pay a deposit, estimated during the booking process, at the time of booking. After that, in the student portal, invoices must be paid in accordance with the agreed upon instalments. For locations in Barcelona and Paris, additional registration fees apply.

In some of our locations it is possible to book a twin room. These rooms are set up for double occupancy. When you book a twin room, you will share the room with someone else who also booked a twin room.

This depends on the location you choose. Please, contact the location for more information about this.

We match room mates to a twin room on the following criteria; gender, age, and length of stay. You can inform us if you want to stay with your friend, this is only possible when they also booked a twin room for the same length of stay. We cannot guarantee that your preferences can be honoured.

Yes you can, as long as you both book the same room for the same length of stay. You both need to send an email to [email protected] and inform us who you want to stay with. We cannot guarantee your preferences can be honoured.

On the day of check in you will get to know your room mate. We do not share any information about your room mate prior to your arrival.

If you have booked a Semester Package in one of our locations in Netherlands, you may notice that your rate changes every month. That is because you pay a daily rate which is due at the end of the month. So, you pay more for months with 31 days, less for days with 30 days and you get really excited when February rolls around.

Yes, you can come by for a tour. We’ll be happy to show you around the facilities and rooms. Please click on each location to see when we’re open for tours: Amsterdam City, Amsterdam West, Rotterdam, The Hague, Groningen, Eindhoven, Maastricht.

Please see our Terms and Conditions.

Suites have a private kitchen. If you’re staying at one of our locations in The Netherlands or Berlin and you’ve opted for a room with shared kitchen access, you’ll share the kitchen with 7 – 13 other guests (students with students, Short Stay guests with Short Stay guests). Each shared kitchen has designated, individual shelf space for each member in the cupboards, the refrigerator and the freezer. In Barcelona and Paris, communal kitchens also include additional living room and television. Barcelona kitchens are shared among 11 students; Paris kitchens are shared among 7-10 guests. If you’re staying in Florence or Dresden, your communal kitchen is shared with all residents. Each floor has a small kitchen pantry where you can store food.

Please respect others in your kitchen! No loud noise/parties are allowed after 23.00 hours on Sunday to Thursday or after 01.00 hours on Friday and Saturday (as stated in the House rules).

Also, please clean everything immediately after cooking.

Those sharing the kitchen are responsible for keeping it clean, led by their kitchen hero! Don’t know who your kitchen hero is? Just go down and ask at reception!

If you’re staying at any of our locations in the Netherlands, you get regular room cleaning and monthly linen change. Your shared kitchen gets regular surface cleaning. And all common areas are cleaned daily! For properties outside of the Netherlands, all common areas, including the communal kitchens, are cleaned daily. Extra room cleaning is provided as an additional service. Options include weekly cleaning and linen change bookable on the online platform. The price for these services depends on room type and location.

This is relevant to locations offering bikes! No, but you can get your custom bike insured against theft. The insurance fee is only €37,50, covering 5 months, and €75 covering up to 12 months. It’s smart to consider getting bike insurance because getting your bike stolen can happen to the best of us – and if you’re insured you only pay €90 (your own risk), which is a lot less compared to the full €350; in the case that you don’t have bike insurance.

Yes, if you want to book a Semester Package, you need to be between 16 and 38 years old. Only in Florence the age limit is between 18 and 38 years old.

We have a waiting list for the currently sold out or an upcoming semester. Can’t find any available Semester Package for the locations, semester or academic year that you want? You can put your name on the waiting list here. We’ll contact you when we have an offer available or let you know you can book your stay online!

All mail and packages will be delivered to the reception. Each morning, we sort and distribute your mail.

Semester Packages are available for fixed check-in dates. If you’d like to book a room for a few weeks or months outside these dates, you can book a Short Stay Package. Check our “Short Stay” section to learn more. Please note: you can only book these rooms in Barcelona if you are a student or if you are affiliated with an educational organisation.

You can buy meals per 10, 25 or 50 when making your booking, or on the app or portal after booking.

When your meal plan is booked, head to reception where you will receive a stamp card.

When you redeem a meal from your meal plan, you need to take your card and our staff will stamp it.

It can happen that you can’t find your university when you try to book your semester room. Do not fear! Select the ‘Other’ option under the letter ‘O’ in the dropdown list. The reception will add your university manually to your reservation at check-in.

The deposit is a standard security fee that needs to be paid directly when making your semester reservation. This is to ensure that the monthly fees will be paid and other responsibilities of the agreement are performed (e.g., paying for damage caused by the tenant). The deposit equals to one month’s rent and will be refunded after check-out if everything is in order with the room, bike and payments.

This is separate from the first month’s fee.