General Questions

What is the address of TSH?
Location Address Google Maps link
The Student Hotel Amsterdam City Wibautstraat 129, 1091 GL Amsterdam, The Netherlands Maps
The Student Hotel Amsterdam West Jan van Galenstraat 335, 1061 AZ Amsterdam, The Netherlands Maps
TSH Campus Barcelona Marina C/Sancho de Ávila 22, 08018 Barcelona, Spain Maps
TSH Campus Barcelona Poble Sec Av. Parallel 101, 08004 Barcelona, Spain Maps
The Student Hotel Berlin Alexanderstraße 40, 10179 Berlin, Germany Maps
The Student Hotel Dreden Prager Strasse 13, 01069 Dresden, Germany Maps
The Student Hotel Eindhoven Stationsweg 1, 5611 AA Eindhoven, The Netherlands Maps
The Student Hotel Florence Viale Spartaco Lavagnini 70 – 72, 50129 Florence, Italy Maps
The Student Hotel Groningen Boterdiep 9, 9712 LH Groningen, The Netherlands Maps
The Student Hotel Maastricht Sphinxcour 9A, 6211 XZ, Maastricht, The Netherlands Maps
The Student Hotel Paris 56 rue Roque de Fillol, 92800 Puteaux, France Maps
The Student Hotel Rotterdam Willem Ruyslaan 225, 3063 ER Rotterdam, The Netherlands Maps
The Student Hotel The Hague Hoefkade 9, 2526 BN The Hague, The Netherlands Maps
What time are the check in and out?

Check in is from 3 PM, check out is before 12 PM.

Is it possible to check in before 3 PM?

You can check in, but we cannot guarantee that your room will be ready by that time. However, you can always leave your luggage at the reception and go explore the city!

Do you have a hairdryer?

We always have a hairdryer for you. Some rooms have a hairdryer in the room, and some don’t. But if you don’t have one in the room, you only need to ask for it at the reception!

Is there parking?

Parking possibilities are available for all guests. Private or public parking varies per location. Please contact the desired location to get more info!

Do you have baby cots?

We have baby cots in most locations. You can request a baby bed during the booking process on our website. The baby cot is provided free of charge, but subject to availability.

Is there public transport nearby?

TSH hearts public transportation! Although our favourite mode of transport will always be a designer bike, we’ve made sure that each and every one of our hotels are easily accessible by plane, train, metro and more. In many cases, there’s a bus or tram line located right outside our front doors. For detailed public transportation directions to and from our hotels, please contact the hotel directly.

Can I stay even though I'm not a student?

Anyone can book a hotel room in our Netherlands locations or in Dresden, Florence or Paris. At our Barcelona locations, we accept guests from the educational community only (professors, students etc.) Proof of your tie to an educational establishment is required at check in.

Guests who would like to stay for more than two weeks can book a Short Stay Package. Only students can book a Semester Package.

Where can I find more info on a TSH location?

You can find more info on our Hotel guest directories:

Amsterdam City
Amsterdam West
Dresden
Eindhoven
Florence
Groningen
Maastricht
Paris
Rotterdam
The Hague

For more info please feel free to Contact Us! 😉

Can I pay in cash?

No, we are a cash-free hotel.

What payment types do you accept?

We accept credit cards (Visa, MasterCard and American Express), debit cards; iDEAL (only for the semester stays). We do NOT accept PayPal.

Is there somewhere I can store my bike?

The Student Hotel has a bike garage for its own bikes. Your own private bikes cannot be parked on the premises of The Student Hotel, but there are bike parking spaces nearby.

Are pets allowed?

No, we do not allow any pets.

Can I make a reservation in the restaurant?

Yes, you can make a reservation per mail:

Visit The Commons website for our restaurants for more.

Reservation for Groningen and Eindhoven locations can be made on The Pool website.

Can I stay if I’m under 18?

It depends on the location.

The Netherlands: If you’re between 16 and 18 years old, you can stay at any of our Dutch properties. All you have to do is hand in a note at check-in with a signature from a parent, stating that they agree to let you stay unsupervised. If you’re under 16 you would need supervision of an adult over 18 years.
Italy: Guests under 18 are not allowed to stay with us without an adult. They need to be accompanied by an adult and have to bring a written consent from BOTH parents if the adult is not a parent.
Germany: If you are under 18, you can stay only with your parents.
Spain and France: If you are under 18, your parents will need to fill a form / permission and then you can stay (without an adult). Please contact us for more information!

Is breakfast included in the price?

No, but you can pre-book your breakfast before check in! Just e-mail us on [email protected] with your name and booking confirmation number.

Do you provide laundry service in the hotel?

The Student Hotels have on-site laundry rooms with several washers, dryers and ironing boards which you can use at all times. They cost €3,50 per wash, including laundry detergent and fabric softener, and €1,50 per use of the dryer.

Can I bring my own bike? If yes, do I get something if I do not use the TSH bike?

Yes, you can bring your bike, but you cannot use our bike storage for this. If you bring your own bike, you will need to park it somewhere else.

If you are a student guest, you will have access to a TSH bike. You can of course choose not to use it, but the package price will remain the same.

Rooms

Is there bed linen and towels in my hotel room?

For Hotel and Short stay guests:

Of course!

For Student guests:

This depends on the location. In The Netherlands and Germany, yes. In Italy and Spain: bed linen and towels are not included.

Do you have twin rooms?

In some locations it is possible to book a twin room.

Do you have triple rooms?

No, only single and double rooms.

Can we have an extra bed or a baby cot?

Extra beds are only possible in some locations for an extra charge.

A baby cot can be requested free of charge via your reservation. Please note that this is based on availability, so be sure to contact the reception before making your reservation!

Can I change my room during my stay?

If for some reason you need to change your room, please contact the reception of your location and they will see if this is possible.

Can I bring my own furniture in the room?

Yes, you can. Just be aware that TSH furniture is attached to floor and wall, so it cannot be moved. Also note that you’re not allowed to make holes in the wall.

Your own furniture needs to be removed when checking out.

Appliances (such as your own washing machines, dryers, heaters or fridges) are not allowed!

What is the kitchen equipped with?

Depends on the location:

In The Netherlands and in Berlin, the kitchen has a freezer, a fridge, an oven, a microwave and a stove. Pans, pots, plates, cutlery etc. are not included.

In Dresden and Florence, everything is included in the communal kitchen.

I could not find a certain room type on your website. Do you still have it available?

All available room types for the dates you’ve selected are on our website. If you can’t find the room type you were looking for on our website, that means that it’s currently sold out.

Booking and availability

Can I modify the date of my reservation?

This depends on the type of booking you’ve made.

If you made your reservation through our website or reservations department, you can request a modification for a refundable reservation only by sending us an email or by giving us a call. Non-refundable reservations cannot be modified.

If you made your reservation through another booking agent (such as booking.com, Expedia etc.), please contact them directly to request a modification.

For semester room bookings, please check the cancellation policy for semester rooms.

When I try to book I get a technical issue, why?

If you find a technical issue, send us an email to [email protected] explaining the issue. Please include your reservation number and where you are trying to book. If you can also attach a screenshot, even better!

Payments

I don't have a credit card, can I still book a room?

We request a valid credit card in order to guarantee your booking.

If you want to book short stay, a payment by credit card is required. We need to receive the payment 7 days before arrival for a hotel stay (this is, if you will stay up to 13 nights), or 14 days for a short stay (this is, if you stay longer than 13 nights).

Sometimes we accept bank transfer, but it’s an exception.

If you want to book a semester stay, you can pay with a debit card or iDEAL (Dutch online payment system).

Do I have to pay city tax?

City tax is a general tax charged by a municipality. You pay city tax if you stay in a municipality where you are not registered, and the amount to pay varies per municipality.

Companies and Partnerships

Can I have a special rate as a company?

Looking to book often at one of our awesome TSH properties? GREAT! Send us a written request and we will put you in contact with our Sales team to see if there’s something mutually beneficial that can be arranged.

How can I set up a partnership with The Student Hotel?

If you think you have an interesting project for us (e.g. you are a real estate company), please contact us!

Hotel Guests

Can I book with a group?

Heck, yeah! We love groups. You can book a maximum of 9 rooms online. Need more rooms? No problem! Contact our reservations team by e-mail at [email protected] or call +31 20 7607575.

Can I have a late check out?

You can request a late check out at the reception on the day of the check out. Please note that it costs €20.

Can I cancel my booking free of charge?

It depends on your rate and booking type. For Hotel stays for a refundable rate, you can cancel free of charge up to 24 hours before check in. If you have a non-refundable rate, you cannot get a free of charge cancellation.

Short Stay Guests

I want to stay in your hotel for a few weeks or months. Is it possible?

Semester Packages are available for fixed check-in dates. If you’d like to book a room for a few weeks or months outside these dates, you can book a Short Stay Package. Check our “Short Stay” section to learn more. Please note: you can only book these rooms in Barcelona if you are a student or if you are affiliated with an educational organisation.

Is it possible to register in the city hall?

Yes, it is. In The Netherlands you can always register in the City Hall, but only if you have a proof of permanent residency with a BSN number you can avoid paying city tax. All you have to do is send us your official proof of registry. If you apply for a temporary residency and do not receive a BSN number, city tax will be applied.

In Barcelona, you can register at the Oficina de Atención al Ciudadano (Citizen Advice Office).

In Germany, you can register in the City Hall at any time, however city tax will still be applied. To avoid paying city tax you should prove at reception that your stay is related to business or educational purposes.

In Florence, all you need to bring at check-in is your passport. Guests from outside of EU that are planning a stay longer than 90 days shoud go to the City Hall to obtain the mandatory “Permesso di Soggiorno” and to the Consolato for the VISA. You can only avoid paying city tax if you are studying at Università di Firenze or if you are in Florence for medical reasons.

What is included in my rate?

There are so many perks included in your rate! Let’s break it down.

– Fully-furnished room with private bathroom

– Access to a shared kitchen with regular cleaning (or a private kitchen if you have a Suite)

– All utilities including gas, water and electricity

– Free use of a custom bike during your stay (only in The Netherlands, Germany and Florence)

– Free Wi-Fi all over the building and in your room

– Access to the common spaces including lounge, games area, study area, gym, and rooftop swimming pool and solarium (where available)

– Reception team available 24/7

– Year-round calendar of social events and group activities

– Room safe (available only in Barcelona and Paris)

For hotels located in the Netherlands, Italy and Germany, your rate also includes bed linen, bath towels and regular room cleaning. Keep in mind that the laundry room is available, but washing and drying are not included in your rate! More information is to be found in the laundry section of this FAQ.

What is the cancellation policy?

It depends on your rate and booking type. For a refundable Short Stay rate, a 14 day cancellation period applies. If you have a non-refundable rate, you cannot get a free of charge cancellation. Check the rate description on the website or booking confirmation.

How many people do I share a kitchen with?

Suites have a private kitchen. If you’re staying at one of our locations in The Netherlands or Berlin and you’ve opted for a room with shared kitchen access, you’ll share the kitchen with 7 – 13 other guests (students with students, Short Stay guests with Short Stay guests). Each shared kitchen has designated, individual shelf space for each member in the cupboards, the refrigerator and the freezer. In Barcelona and Paris, communal kitchens also include additional living room and television. Barcelona kitchens are shared among 11 students; Paris kitchens are shared among 7-10 guests. If you’re staying in Florence or Dresden, your communal kitchen is shared with all residents. Each floor has a small kitchen pantry where you can store food.

Is my bike insured?

This is relevant to locations offering bikes! No, but you can get your custom bike insured against theft. The insurance fee is only €35, covering 5 months, and €70 covering 10 months. It’s smart to consider getting bike insurance because getting your bike stolen can happen to the best of us – and if you’re insured you only pay €90 (your own risk), which is a lot less compared to the full €350; in the case that you don’t have bike insurance.

Is cleaning included?

If you’re staying at any of our locations in the Netherlands, you get weekly room cleaning and a monthly linen change. Your shared kitchen gets regular surface cleaning. And all common areas are cleaned daily! For properties outside of the Netherlands, all common areas, including the communal kitchens, are cleaned daily. Extra room cleaning is provided as an additional service. Options include weekly cleaning and linen change bookable on the online platform. The price for these services depends on room type and location.

Can I receive mail and packages?

All mail and packages will be delivered to the reception. Each morning, we sort and distribute your mail.

Student Guests

Can I reserve a room?

Yes, you can! Your room reservation is guaranteed as soon as your deposit is paid. If there is no room available for the dates you’re looking for, we have a waiting list you can subscribe to.

Can I book a different move in and move out date?

Unfortunately, Semester Packages have fixed move in and out dates that match the semesters in an academic year. It is possible to arrive earlier (as long as your total stay does not exceed 12 months). Then you can book a regular hotel or Shortstay room. If you’re looking for truly flexible move in and out dates, you should book a Short Stay Package.

Can I register at The Student Hotel?

Yes, you can register at our address for the duration of your stay. Registration can be done by the City Hall with your booking confirmation and proof that you are enrolled at university. If you register and show us at the reception your proof of registration you can avoid paying city tax during your stay.

As a student, can I move in earlier?

Yes, you can! If you’ve booked a room in one of our locations in the Netherlands, Florence or Dresden, you can move in up to two weeks earlier by booking a regular hotel room. If you’d like to move in more than two weeks in advance, you can book a Shortstay Package – just remember to book your reservation until September 1st (not August 31st) or February 1st (not January 31st). Also remember that you cannot stay longer than 12 months in one TSH location. If you’ve booked a room in Barcelona or Paris, please send an early arrival request to your booking agent.

What is included in my rate?

There are so many perks included in your rate! Let’s break it down.

– Fully-furnished room with private bathroom
– Access to a shared kitchen with regular cleaning (or a private kitchen if you have a Suite)
– All utilities including gas, water and electricity
– Access to a custom bike during your stay (only in The Netherlands, Germany and Florence)
– Free Wi-Fi all over the building and in your room
– Access to the common spaces including lounge, games area, study area, gym, and rooftop swimming pool and solarium (where available)
– Reception team available 24/7
– Year-round calendar of social events and group activities
– Room safe (available only in Barcelona and Paris)

For hotels located in the Netherlands, Italy and Germany, your rate also includes bed linen, bath towels and regular room cleaning. Keep in mind that the laundry room is available, but washing and drying are not included in your rate! More information is to be found in the laundry section of this FAQ.

How can I pay?

In the Netherlands and Florence, you can pay via the student portal, using iDEAL (the Dutch online payment system), a credit or a debit card. Unfortunately, you cannot pay via bank transfer. In Barcelona and Paris, you can pay by bank transfer, credit card or Flywire. We’re currently working on a system that allows payment in the form of macarons.

When do I have to make my payment?

When you book a room, you need to pay a deposit, estimated during the booking process, at the time of booking. After that, in the student portal, invoices must be paid in accordance with the agreed upon instalments. For locations in Barcelona and Paris, additional registration fees apply.

Can two people stay in a room?

In some of our locations it is possible to book a twin room. These rooms are set up for double occupancy. When you book a twin room, you will share the room with someone else who also booked a twin room.

Can another person stay in my room overnight?

This depends on the location you choose. Please, contact the location for more information about this.

How are twin room mates matched?

We match room mates to a twin room on the following criteria; gender, age, and length of stay. You can inform us if you want to stay with your friend, this is only possible when they also booked a twin room for the same length of stay. We cannot guarantee that your preferences can be honoured.

Can I share a twin room with my friend?

Yes you can, as long as you both book the same room for the same length of stay. You both need to send an email to [email protected] and inform us who you want to stay with. We cannot guarantee your preferences can be honoured.

How do I get to know who I will be sharing my twin room with?

On the day of check in you will get to know your room mate. We do not share any information about your room mate prior to your arrival.

Why do I pay a different rate each month?

If you have booked a Semester Package in one of our locations in Netherlands, you may notice that your rate changes every month. That is because you pay a daily rate which is due at the end of the month. So, you pay more for months with 31 days, less for days with 30 days and you get really excited when February rolls around.

Is it possible to view a room before I book it?

Yes, you can come by for a tour. We’ll be happy to show you around the facilities and rooms. Please click on each location to see when we’re open for tours: Amsterdam City, Amsterdam West, Rotterdam, The Hague, Groningen, Eindhoven, Maastricht.

What is the cancellation policy?

Please see our Terms and Conditions.

How many people do I share a kitchen with?

Suites have a private kitchen. If you’re staying at one of our locations in The Netherlands or Berlin and you’ve opted for a room with shared kitchen access, you’ll share the kitchen with 7 – 13 other guests (students with students, Short Stay guests with Short Stay guests). Each shared kitchen has designated, individual shelf space for each member in the cupboards, the refrigerator and the freezer. In Barcelona and Paris, communal kitchens also include additional living room and television. Barcelona kitchens are shared among 11 students; Paris kitchens are shared among 7-10 guests. If you’re staying in Florence or Dresden, your communal kitchen is shared with all residents. Each floor has a small kitchen pantry where you can store food.

What are the rules for using the shared kitchen?

Please respect others in your kitchen! No loud noise/parties are allowed after 23.00 hours on Sunday to Thursday or after 01.00 hours on Friday and Saturday (as stated in the House rules).

Also, please clean everything immediately after cooking.

Those sharing the kitchen are responsible for keeping it clean, led by their kitchen hero! Don’t know who your kitchen hero is? Just go down and ask at reception!

Is cleaning included?

If you’re staying at any of our locations in the Netherlands, you get regular room cleaning and monthly linen change. Your shared kitchen gets regular surface cleaning. And all common areas are cleaned daily! For properties outside of the Netherlands, all common areas, including the communal kitchens, are cleaned daily. Extra room cleaning is provided as an additional service. Options include weekly cleaning and linen change bookable on the online platform. The price for these services depends on room type and location.

Is my bike insured?

This is relevant to locations offering bikes! No, but you can get your custom bike insured against theft. The insurance fee is only €37,50, covering 5 months, and €75 covering up to 12 months. It’s smart to consider getting bike insurance because getting your bike stolen can happen to the best of us – and if you’re insured you only pay €90 (your own risk), which is a lot less compared to the full €350; in the case that you don’t have bike insurance.

Is there an age limit?

Yes, if you want to book a Semester Package, you need to be between 16 and 38 years old. Only in Florence the age limit is between 18 and 38 years old.

Is there a waiting list for students looking for a room?

We have a waiting list for the currently sold out or an upcoming semester. Can’t find any available Semester Package for the locations, semester or academic year that you want? You can put your name on the waiting list here. We’ll contact you when we have an offer available or let you know you can book your stay online!

Can I receive mail and packages?

All mail and packages will be delivered to the reception. Each morning, we sort and distribute your mail.

I want to stay in your hotel for a few weeks or months. Is it possible?

Semester Packages are available for fixed check-in dates. If you’d like to book a room for a few weeks or months outside these dates, you can book a Short Stay Package. Check our “Short Stay” section to learn more. Please note: you can only book these rooms in Barcelona if you are a student or if you are affiliated with an educational organisation.

How does the meal plan work?

You can buy meals per 10, 25 or 50 when making your booking, or on the app or portal after booking.

When your meal plan is booked, head to reception where you will receive a stamp card.

When you redeem a meal from your meal plan, you need to take your card and our staff will stamp it.

I cannot find my school when I book. Why?

It can happen that you can’t find your university when you try to book your semester room. Do not fear! Select the ‘Other’ option under the letter ‘O’ in the dropdown list. The reception will add your university manually to your reservation at check-in.

What is the deposit for?

The deposit is a standard security fee that needs to be paid directly when making your semester reservation. This is to ensure that the monthly fees will be paid and other responsibilities of the agreement are performed (e.g., paying for damage caused by the tenant). The deposit equals to one month’s rent and will be refunded after check-out if everything is in order with the room, bike and payments.

This is separate from the first month’s fee.

Meeting Rooms

What kind of catering options do you offer in the meeting rooms?

We would never dream of making you get down to business on an empty stomach! We offer a full range of catering packages, from basic energy boosts to full hearty and healthy meals. So just let us know what your food and beverage needs are ahead of time and we’ll customize our package to make sure your fully stocked and ready to work.

What kind of amenities are available in the meeting room?

Every meeting room is fully-equipped with beamer/55” LED screen, flip chart, notepads, pens, brainstorm kit & superfast and free WIFI. All you have to do is show up with a great idea. We’ll provide the tools to make it happen.

How many people fit in a meeting room?

Like snowflakes, each meeting room is different in its own special way. That means sizes vary accordingly. Please contact the location directly for more specific details about the spaces, including how many seats are available and what kind of set-ups can be arranged.

How many meeting rooms do you have?

The number of meeting rooms differs per location. Please contact the location directly for more specific information about our meeting room options and facilities.

How big are the meeting rooms?

Does size really matter? All of our meeting rooms are different (and wonderful) in their own special way. If you need more specific details about the space, including size, set-ups and number of seats available, please contact the location directly.

Do you have an auditorium?

Yes – in fact, we have two! Our auditoriums are located at The Student Hotel Amsterdam City and The Student Hotel Eindhoven. So round up 250 of your closest friends and knock yourself out.