Yes, you can! If you’ve booked a room for September in one of our locations in the Netherlands, you can move in up to two weeks earlier using a special discount code. This code will be sent to you with your booking confirmation. If you’d like to move in more than two weeks in advance, you will need to book a Shortstay Package – just remember to book your reservation until September 1^st (not August 31^st) or February 1^st (not January 31^st).  If you’ve booked a room in Barcelona or Paris, please send an early arrival request to your booking agent.

Yes, it is. Guests who stay in Amsterdam for longer than three months, and in Rotterdam and The Hague and other Dutch cities for longer than a day, can register at city hall to avoid paying city tax. All you have to do is send us your official proof of registry. In Barcelona, you can register at the Oficina de Atención al Ciudadano (Citizen Advice Office).

There are so many perks included in your rate! Let’s break it down.

• – Fully-furnished room with private bathroom
• – Access to a shared kitchen with regular cleaning (or a private kitchen if you have a Suite)
• – All utilities including gas, water and electricity
• – Free use of a custom bike during your stay (only in the Netherlands and Florence)
• – Free Wi-Fi all over the building and in your room
• – Access to the common spaces including lounge, games area, study area, gym, and rooftop swimming pool and solarium (where available)
• – Reception team available 24/7
• – Year round calendar of social events and group activities
• – Room safe (available only in Barcelona and Paris)

For hotels located in the Netherlands, your rate also includes bed linen, bath towels and bi-monthly room cleaning. Keep in mind that the laundry room is available, but washing and drying is not included in your rate! More information is to be found in the laundry section of this FAQ.

In the Netherlands and Paris, Semester Packages are only available for single occupancy. In Barcelona, double occupancy is available in Twin Rooms. Shortstay Packages are available for double occupancy only in Suites with private kitchens.

Suites have a private kitchen. If you’re staying at one of our locations in The Netherlands and you’ve opted for a room with shared kitchen access, you’ll share the kitchen with 7 – 13 other guests (students with students, shortstay with shortstay). Each shared kitchen has designated, individual shelf space for each member in the cupboards, the refrigerator and the freezer. In Barcelona and Paris, communal kitchens also include additional living room and television. Barcelona kitchens are shared among 11 students; Paris kitchens are shared among 7-10 guests. If you’re staying in Florence, your communal kitchen is shared with all residents. Each floor has a small kitchen pantry where you can store food.

If you’re staying in any of our hotels in the Netherlands as of September 2017, then YES! If you’re staying in another location, bed linen and towels are not included, just the pillows and blanket.

If you’re staying at any of our locations in the Netherlands, you get bi-monthly room cleaning and monthly linen change. Your shared kitchen gets regular surface cleaning. And all common areas are cleaned daily! For properties outside of the Netherlands, all common areas, including the communal kitchens, are cleaned daily. Extra room cleaning is provided as an additional service. Options include weekly cleaning or weekly cleaning and linen change bookable on the online platform. The price for these services depends on room type and location.

This is relevant to locations offering bikes! No, but you can get your custom bike insured against theft. The insurance fee is only €35, covering 5 months, and €70 covering 10 months. It’s smart to consider getting bike insurance, because getting your bike stolen can happen to the best of us and if you’re insured, you only pay €90 (your own risk), which is a lot less, compared to the full €350 you’d have to pay in case you didn’t have insurance.

All mail and packages will be delivered to the reception. Each morning, we sort and distribute your mail.

Yes, you can! Your room will be reserved for you as soon as your deposit is paid. If there is no room availability for the dates you’re looking for, we have a waiting list you can subscribe to.

Unfortunately, Semester Packages have fixed move in and out dates that match the semesters in an academic year. It is possible to arrive up to 2 weeks early, but if you’re looking for truly flexible move in and out dates, you should book a Shortstay Package.

In the Netherlands and Florence, you can pay via the student portal, using iDEAL (the Dutch online payment system), a credit or a debit card. Unfortunately, you cannot pay via bank transfer. In Barcelona and Paris, you can pay by bank transfer, credit card or Flywire. We’re currently working on a system that allows payment in the form of macarons.

When you book a room, you need to pay a deposit, estimated during the booking process, at the time of booking. After that, in the student portal, invoices must be paid in accordance with the agreed upon instalments. For locations in Barcelona and Paris, additional registration fees apply.

Yes, you can come by for a tour. We’ll be happy to show you around the facilities and rooms. Please click on each location to see when we’re open for tours: Amsterdam City, Amsterdam West, Rotterdam, The Hague, Groningen, Eindhoven, Maastricht.

Yes, if you want to book a Semester Package, you need to be between 16 and 38 years old.

We have a waiting list for the currently sold out or an upcoming semester. Can’t find any available Semester Package for the locations, semester or academic year that you want? You can put your name on the waiting list here. We’ll contact you when we have an offer available or let you know you can book your stay online!