Student and Stay Awhile Living

Can I stay even though I'm not a student?

If you’re not a student, you can stay with us as a hotel guest or as a “stay awhile” guest, if you want to stay for longer than 2 weeks. Non-students can’t book a semester stay.

As a student, can I move in earlier?

Of course you can!* Just book a hotel stay that finishes on the day  your semester stay starts. Make sure you enter EARLYSEM in the promocode field, and choose the same room type as your semester stay. You can arrive up to a month early. *In Groningen, you won’t be able to book your early arrival just yet. We will send you an email when it is possible to do it.

Is it possible to register in the city hall?

Yes, it is. If you’re staying in Amsterdam for longer than 3 months, and in Rotterdam and The Hague for longer than a day, you should register in the city hall.

What is included in the rent?

Your fully-furnished room with a bathroom, access to a shared kitchen (or a private kitchen if you have a suite), all the gas, water and electricity costs, Wi-Fi, the use of a custom bike during your stay, access to the facilities (lounge and games area, study area and the gym). Only stay awhile guests get linen, towels and toiletries included, students should get a bed pack.

Can two people stay in a room?

Yes, you can share a suite with somebody if you wish. In that case, the student rent increases by 35%, which covers the extra costs the other person brings. Stay awhile rent stays the same.

How many people do I share a kitchen with?

Suites have a private kitchen. If you have a shared kitchen with your room, you share with between 9 and 13 other guests (students with students, stay awhile guests with stay awhile). Each shared kitchen has enough shelves for everyone to get their own space in the cupboards, the refrigerator and the freezer.

Can I have a visitor in my room? How long can they stay?

Of course you can! We want you to feel at home, so guests are welcome to visit you during your stay with us. There’s no extra charge if they stay up to 14 nights. Staying longer is also possible in the suites, and you only pay 35% extra over the monthly rate! Please note that no extra key or bed will be provided.

Are bed linen and towels included?

For stay awhile guests only. Students can bring their own or get a bed pack from us, in case they don’t fit in a suitcase.

Is cleaning included?

No, but you can book a cleaning service here, if you want.

Is my bike insured?

No, but you can get your custom bike insured against theft. The insurance fee is only €35, covering 5 months, and €70 covering 10 months. It’s smart to consider getting bike insurance, because getting your bike stolen can happen to the best of us and if you’re insured, you only pay €90 (your own risk), which is a lot less, compared to the full €350 you’d have to pay in case you didn’t have insurance.

Can I receive mail and packages?

All mail and packages will be delivered to the reception. Each morning, we sort it and drop it in your mailbox. If your package is too big, we will let you know it arrived, and you can pick it up at the reception.

Booking as a Student Guest

Can I stay even though I'm not a student?

If you’re not a student, you can stay with us as a hotel guest or as a “stay awhile” guest, if you want to stay for longer than 2 weeks. Non-students can’t book a semester stay.

How much is the student rent for staying for a semester or two?

The rent varies depending on your booking period and the location you are staying in. To get the exact rent for a specific period in a specific location, please enter your desired period and location here.

Can I reserve a room?

Yes, you can! Once you’ve made your booking, we’ll hold your room for 48 hours, in which time you should pay your deposit. If you don’t pay it within that time, your booking will be cancelled.

Can I book different move in and out dates?

Unfortunately, semester stays have fixed move in and out dates that match the semesters in an academic year. It is possible to arrive up to a month early, but if you’re looking for truly flexible move in and out dates, you should book check out a “stay awhile” room.

What if I want to leave my room before the end date of the contract?

Make sure you study our Terms and Conditions carefully. There you’ll find all the details for how to transfer your contract to another student. You’ll need to find an interested student who’d like to take over your contract and pay a €350 contract takeover fee.

How can I pay?

Via the student portal, using iDEAL (the Dutch online payment system), a credit or a debit card. Unfortunately, you cannot pay via bank transfer.

When do I have to make my payment?

When you book your room, you need to pay a deposit, which equals one month’s rent, within 48 hours after you have made your reservation, otherwise your booking will be cancelled. After that, in the student portal, pay your rent before the 1st of each month. That means you need to pay the rent for September by August 31st.

Is it possible to view a room before I book it?

Yes, you can come by for a tour. We’ll be happy to show you around the facilities and rooms. Please click on each location to see when we’re open for tours: Amsterdam City, Amsterdam West, Rotterdam, The Hague, Groningen.

What is the cancellation policy?

Please see our Terms and Conditions.

Is there an age limit?

Yes, if you want to book a semester stay, you need to be between 16 and 38 years old.

Is there a waiting list for students looking for a room?

We have a waiting list for the currently sold out or an upcoming semester. You can put your name on the waiting list here. However, you’re solely responsible to find a replacement tenant, if you want to make a contract takeover.

I want to stay in your hotel for a few weeks or months. Is it possible?

Yes! Please check our “stay awhile” section to learn more.

Hotel Guests

Can I stay even though I'm not a student?

If you’re not a student, you can stay with us as a hotel guest or as a “stay awhile” guest, if you want to stay for longer than 2 weeks. Non-students can’t book a semester stay.

What time are the check in and out?

Check in is from 3 PM, check out is before 12 PM.

Is it possible to check in before 3 PM?

You can check in, but we cannot guarantee that your room will be ready by that time. However, you can always leave your luggage at the reception and go explore the city!

Is there bed linen and towels in my hotel room?

Of course!

Is there a hair dryer in my hotel room?

No, but you can borrow one at the reception. In Amsterdam City, there are hairdryers in the suites.

Do you have triple rooms?

No, only single and double rooms.

Do you have twin rooms?

Twin rooms are available only in Amsterdam City.

Can I have a late check out?

You can request a late check out at the reception on the day of the check out. Please note that it costs €20.

Can I cancel my booking free of charge?

It depends on your rate. If you have a refundable rate, you can cancel free of charge up to 24 hours before check in. If you have a non-refundable rate, you cannot get a free of charge cancellation.

Can I rent a bike?

Yes, our custom The Student Hotel bike is €9 euro per day.

Is breakfast included in the price?

No, but you can book before you check in! In Amsterdam West, Rotterdam and The Hague, you can get it for €7,95 per day. Breakfast in Amsterdam City is €12 before check in. Just email us on with your booking confirmation number.

I don't have a credit card, can I still book a room?

If you want to book a hotel stay, you can book it via telephone (+31 20 760 7575) or by email, in which case you’ll have to check in before 6 PM. If you want to book a semester stay, you can pay with a debit card or iDEAL (Dutch online payment system). If you want to book a “stay awhile”, you’ll have to pay with a credit card, unfortunately.

Do you provide laundry service in the hotel?

The Student Hotels have on-site laundry rooms with several washers, dryers and ironing boards which you can use at all times. They cost €3,50 per wash, including laundry detergent and fabric softener, and €1,50 per use of the dryer.

I could not find a certain room type on your website. Do you still have it available?

All available room types for the dates you’ve selected on our website. If you can’t find the room type you were looking for on the web site, that means that it’s currently sold out.

General Questions

Can I pay in cash?

No, we are a cash-free hotel.

What payment types do you accept?

We accept credit cards (Visa, MasterCard and American Express), debit cards; iDEAL (only for the semester stays). We do NOT accept PayPal.

Is there somewhere I can store my bike?

The Student Hotel has a bike garage for its own bikes. Your own private bikes cannot be parked on the premises of The Student Hotel, but there are bike parking spaces very near.

Are pets allowed?

No, we do not allow any pets.

Do you have baby cots?

We have them only in Amsterdam City and The Hague. Please contact the reception to check if the cot is available, as their availability is limited.

Can I make a reservation in the restaurant?

You can reserve a table at The Pool in Amsterdam City and Groningen. Head over to The Pool’s website and make a reservation. In all other locations, you cannot make a reservation. Just come down to the restaurant and order.