Frequently Asked Questions
For all guests, check in is from 3pm and check out is before 12pm.
Yes you can check in early, but we cannot guarantee your room will be ready by then. However, you can always leave your luggage at reception and go explore the city!
We'll always have a hairdryer handy, either in your room, or at reception. Just ask us on arrival, but be sure to bring it back when you're done!
Baby cots are available free of charge in most locations, and are subject to availabilty. Once you've made a booking, please contact reception to add a baby cot to your room.
Whether it's links to airports, trains, metros or more, we've made sure we're always closeby the most popular public transport, so it's easy for you to explore and get about town (you can try our designer bikes too!). In many locations, there’s a bus or tram line located right outside your front door, so getting about is as easy as can be. For detailed public transportation directions to and from our locations, please contact yours directly.
Yes! We welcome passionate people from all walks of life, so our hotels are open for anyone and everyone to enjoy. As an exception though, rooms in our Barcelona locations are only bookable for those coming to Barcelona for educational purposes. If you'd like to stay in our Barcelona locations, then proof of your enrollment is required at check-in, such as a university letter or a language course registration document etc. For everywhere else, you're good to go!
No, we're a cash-free hotel (which means your wallet won't get weighed down!).
We accept credit cards (Visa, MasterCard and American Express), debit cards; iDEAL (only for the semester stays) and Sofort (only for semester stays in Vienna). In all cases, we do NOT accept PayPal.
If you're using one of our bikes, you can park it in our on-site bike garage. Got your own? There isn't enough space for that too, but there'll be plenty of bike parking spots nearby.
No, we do not allow any pets except for assitance dogs.
This depends on the location and the type of your stay. Please see a breakdown below.
The Netherlands: If you’re between 16-18 years old, you can stay at any of our properties in Holland. All you have to do is hand in a note at check-in with a signature from a parent, stating that they agree to let you stay unsupervised. If you’re under 16, you'll need supervision of an adult over 18 years.
Italy: Guests under 18 are not allowed to stay with us without being accompanied by an adult. They also need to bring written consent from both parents if the adult present is not a parent.
Germany: If you're under 18, you can only stay if your parents stay too.
Spain and France: If you're under 18, your parents will need to fill out a permission form in advance, after which, you can stay with us without an adult. Please contact us for more information!
No, but you can pre-book your breakfast before check in (psst - it's cheaper if you book it in advance!) Just e-mail us on email@example.com with your name and booking confirmation number and we'll get your morning meal sorted.
For Semester Stays, a breakfast meal deal can be purchased during the booking process, or after check-in via the TSHlife app. You can find out more about meal deals in the student FAQ section.
All our locations have on-site laundry rooms with several washers, dryers and ironing boards, which you can use at all times. Detergent and fabric softener are included, however there is a small extra charge for use of the washing machine and dryer. If you've booked a Semester Stay, then free laundry is included.
Yes, both bed linen and towels are provided to all guests.
The following locations have twin rooms: Barcelona, Bologna, Florence and Vienna.
In some locations we have rooms for more than two people. To view their availability, just enter your dates, location and number of guests, and all room options will be displayed.
It's not possible to add an extra bed, however a baby cot can be requested free of charge via your reservation. Please note, these are based on availability, so be sure to contact the reception before confirming!
We want you to be as comfortable as possible, so if for any reason you need to change your room, please contact your location reception, and they'll see how they can help.
Kitchen appliances vary by location, however private kitchens include a small fridge, microwave, induction cooker and kettle. Shared kitchens include a fridge, freezer, microwave, oven and an induction cooker. Extended stay guests receieve kitchen packs free of charge, which include high-quality kitchen accessories.
All available room types for the dates you’ve selected will be displayed on our website. If you can’t find the room type you were looking for, that means it’s currently sold out. Sorry!