EMERGENCY  NUMBERS

Reception
Hospital AZM
Doctor
Dentist
Local Emergency
+49 (0)351 4819732
+49 (0)351 4801552
+49 (0)351 4953190
+49 (0)351 2193205
112

*Please find more information in Doctor/Dentist Info Section

FACILITIES & SERVICES

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BAR

Hang out for a round or two at the bar on the ground floor. For opening hours and the menu please ask the staff in our restaurant.

BIKE RENTAL

Cycling is by far the best way to get around in Dresden. You can rent yourself a cool Van Moof design bike at the hotel.

BREAKFAST

Breakfast is always a good idea! Book in advance and pay less. A healthy and balanced selection of morning favourites, including breakfast sandwich, homemade pastry, fresh fruit, juice and tea or coffee. To pre-book and for more information click here. Our restaurant serves breakfast from 07.00am.

CHECK IN

You can check in from 15:00.

CHECK OUT

On the day of your departure please check-out before 12:00 (noon). At The Student Hotel you do not need to officially check-out with one of our staff. We keep it simple, just drop your key in the “key drop box” at the reception desk and that’s it. We are happy to store your luggage (see “Luggage” for more info) so you can wander around the city for another couple of hours before you leave.

CREDIT CARDS & BANK CARDS

We accept Amex, MasterCard, Visa Card, VPay, and Maestro.

CLEANING

As a responsible hotel, we care about the environment. To help create a cleaner world, we try to reduce the amount of water, detergent and energy we use. We cut down on the number of towels and linen that will be laundered by cleaning your room every second night and refreshing your linen every fourth night of your stay. If you would like to replace your towels on the designated cleaning day, just leave your used towels on the bathroom floor or request fresh towels at our reception. Or visit reception to request a change any time you wish.

DO NOT DISTURB SIGN

If you put the “Do-not-disturb-my-beauty-nap” sign on the outside handle of your room door, housekeeping will comply. You will enjoy the extra rest, but your room will have to forgo beautification. For safety purposes, we will have to check your room if the “Do-not-disturb-my-beauty-nap” sign is on your door for more than 24 hours.

DRUGS, ILLEGAL SUBSTANCES & WEAPONS

Possession (or being under the influence) of illegal substances, drugs and weapons on the hotel premises will lead to immediate eviction. In such cases, the payment obligation for the agreed term of your stay will still apply.  The Student Hotel will notify the responsible authorities. We do this because we love you!

EAT AND DRINK

Please see “Bar”, “Lobby Bar” or “Restaurant” for more info.

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ELECTRICITY/ VOLTAGE

The magic number is… 220 Volts. Travel Adaptors are available at the reception and/or the vending machines.

EMERGENCY EXITS

Use the emergency exit doors in case of emergency only. All emergency exit doors are monitored by CCTV and alarm systems.

ENTERING HOTEL

For safety reasons, the front door of the hotel will not open automatically after 23:00. You will need to use your electronic room key to enter. Please do not grant other people access with your key.

FIRST AID

Should you require First Aid assistance, please contact reception +49 (0)351-4819732

GAME ROOM

See “Lounge Area” for more info.

GYM

Our gym is located in the basement. Please use a towel and wear a shirt (yes, you too, guy with the really hot abs). Our gym is monitored by CCTV. Please keep the gym clean and tidy. Use of the gym is at your own responsibility and risk. For safety reasons, children under the age of 16 are not allowed to access the gym.

HAIR DRYER

Hair dryer available in each room.

IRONING

Please see “Laundry” for information.

INTERNET

Wireless internet is available in the entire hotel and free of charge. To use our WiFi please select the “TSHGuest” network.

KEYS AND ENTRY

Your key card provides access to your room and public areas. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our hotel reception staff immediately so we can block your lost key.

LAUNDRY

A guest laundry facility is located in the basement of the main building. You can pay directly by cash or book and pay online via our TSH App. The detergents are automatically dispensed by the laundry system. Our laundry is equipped with irons and iron boards which you can use free of charge. Please use our irons in the laundry room and do not take them up to your room.

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LOST AND FOUND

Please contact the reception in case of any lost or found items.

LOUNGE AREA

We are happy to provide a pool table, ping pong,  gym and an extensive library, study area, and a crazy ” hang out” zone for your enjoyment. Keep in mind that the study area and library are silent areas.

LUGGAGE

You can store your luggage free of charge. Just ask at our reception. Please note that The Student Hotel cannot be made responsible for loss or damage to your belongings.

MAIL / POSTAGE

We are happy to collect and post your letters and postcards if they are stamped. Looking for a post office? Please check “LOCAL AMENITIES”.

PETS

Pets are not allowed within the hotel. This hurts us more than it hurts you.

RECEPTION

Our reception is open 24 hours per day.

RESTAURANT-BAR “THE COMMONS”

Our café-bar is located on the ground floor of the main building and serves breakfast, lunch, dinner and a wide selection of drinks and snacks. For opening hours and the menu please ask the staff in our restaurant. We do not provide room service in our hotel.

SECURITY

Our staff is available on-site 24 hours per day. Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

SMOKING

Smoking is strictly prohibited within the hotel; please only use the designated outdoor areas for smoking. Please also check the chapter “HOTEL SAFETY”.

VENDING MACHINES

Vending machines are located on the first floor or emergency drinks, snacks, coffee, toiletries and other cool stuff that might come in handy.

LOCAL AMENITIES

ATM MACHINE

There is a ATM across the street. See bank details below. Only available during opening hours. There is alo a Deutsche Bank branche at Prager Strasse 8, 01069 Dresden, which has an ATM available from 06:00 – 23:00.

BANK

TARGOBANK. Prager Str. 4, 01069 Dresden. If you step out of the hotel, the first thing you will see on the other side of the street is one of their branches. Open Monday – Friday: 9:00-13:00 & 14:00:1800.

DRY CLEANING

Dresder Textilpflege, Altmarkt-Galerie, Altmarkt 25, 01067 Dresden. In the shopping mall, a short walk fom the hotel.

POST OFFICE

In a 5 minute you will find a Post office (retail) on Prager Strasse 12, TABASK & CO.-im Karstadt, 01069, Dresden.

SNACK BAR

There are many possiblities for a (late night) snack at Prager Strasse! Get a hamburger, french fries or a good kebab.

SUPERMARKET

REWE is the closest supermarket to the hotel, only a 5-minute walk. Prager Strasse 1. Open Monday to Saturday from 07:00 – 22:00.

TOURIST INFORMATION

You can find tourist information at the trainstation or at www.dresden.de

TELEPHONE SHOP

Telekom Shop Dresden, Prager Str. 7, 01069 Dresden, which is just around the corner.

DOCTOR & DENTIST INFO

DENTIST/EMERGENCY ONLY

Zahnartzt im QF Anne Sturm, Töpferstrasse 2, 01067 Dresden. Please call first to schedule an appointment +49 351 21932055. Make sure that you bring an ID and a credit card or bank card for direct payment.

DOCTOR

Emergency/ Life threatening? Call 112 and inform our reception staff for assistance in guiding the ambulance personnel.

FIRST AID

Should you require First Aid Assistance, please contact the reception +49 351 4819 732.

HOSPITAL

Krankenhaus Dresden-Friedrichstadt, Friedrichstraße 41, 01067 Dresden. T: +49 351 4800. W: www.klinikum-dresden.de.

PHARMACY

SaXonia Apotheke Internationale Apotheke, Prager Str. 8A, 01069, Dresden. T: +49 351 4904 949. You will see the pharmacy directly when you step out of the hotel. Open Mon-Fri 09:00 – 20:00 and Zat 10:00 – 18:00.

HOTEL SAFETY

The following information is provided for your safety in the event of a fire. Please take a moment to get familiar with the locations of the fire extinguishers and the fire escape plans upon arrival at the hotel. Floor plans are located in the corridors near every emergency exit and on each room door. For your safety, the hotel is equipped with fire/smoke detectors, fire extinguishers and fire hoses. Their locations are indicated on the evacuation floor plans in your room and in the corridors. Our staff is trained to handle emergency situations. In case of an emergency situation please always follow their instructions. Our staff is available on-site 24 hours per day and our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.

EVACUATION

An alarm will go off in case of an emergency. When the alarm sounds we urge you to leave the hotel immediately via one of the emergency exits. The emergency exits are clearly marked by the green ‘EXIT’ signs and can be opened easily with a push bar. Please note that the lifts are not in use during an emergency situation – you will have to use the emergency stairs. The evacuation plan and a summary of our house rules can be found on the inside of your room door.

IF YOU DETECT SMOKE OR FIRE

1. Alarm the reception during opening hours and/ or call 112;
2. Attempt to contain and extinguish the fire yourself if possible with the nearest fire extinguisher;
3. Leave the building via the stairs and emergency exits and meet at the parking in the back of the hotel.

FIRE ALARM SYSTEM

The smoke detectors/fire alarm systems are in place for the safety of everybody. Please note that the alarm will be triggered if the smoke detectors are disturbed. Anybody who manipulates the smoke detectors/ fire alarm systems in any way is violating the law and will be instructed to leave the hotel immediately. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. Additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. Please understand that we need to be very strict on this.

EMERGENCY EXITS

Only use Emergency exit doors in case of emergency. All emergency exit doors are monitored by CCTV and alarm systems.

SMOKING

Smoking is strictly prohibited within in the hotel; please only use the designated outdoor areas for smoking. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules. If you smoke inside The Student Hotel you will be charged €150 for cleaning costs. Also, any additional costs will be charged (a.o. damage, fine by the fire department) and you might be prosecuted by law. That’s the deal and we have to stick with it.

VIOLENCE

Any violence to our guests or staff will lead to immediate eviction of the hotel and the police will be informed. According to our Terms & Conditions no money will be refunded when our guests are instructed to leave because of breaking the House Rules.

ROOM EQUIPMENT

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HEATING / COOLING SYSTEM

This system provides fresh air, heating and cooling. The room temperature can be adjusted with the thermostat in your room. The display shows the actual temperature. When you push the + or – button the display will show the desired temperature. You can change the level of airflow by using the fan buttons.  With the on/off button you can switch off the installation. Please note that the heating/cooling system only functions when the windows in your room are closed and when your key is in the energy saver.

TRANSPORTATION

PUBLIC TRANSPORT

The easiest way to get to the hotel is by public transport. The closest station to the hotel is Hauptbahnhof Dresden station, only a 5-min walk away.

If you’re coming from the airport, take railway 2 to the main station (Hauptbahnhof) and you’ll be at TSH Dresden in just 22 minutes.

TAXI

Our reception staff is happy to order a taxi for you or call Taxi 211 211

PARKING

A parking area is available behind the hotel for €6 a day.

BIKE RENTAL

Cycling is by far the best way to get around in Dresden. You can rent yourself an ultra-hip designer bike at our reception.