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At TSH, our complete connected community is at the heart of everything we do. It’s what makes us who we are. We’re more than a hotel, we’re a home and a family, and we care passionately about each and every one of our guests and team members. And that starts with your safety and wellbeing. 

How we handle COVID-19

In order to ensure our community remains safe, comfortable and protected, we’ve put a number of measures in place that align with our new motto: ‘fun and safety first'. That's why all of our spaces, from our rooms and communal areas to co-working desks, play areas and bars and restaurants, have been adapted to ensure you can spread out and stay safe while still enjoying the full, vibrant TSH experience. 

Below, you'll find a comprehensive (and regularly updated) list of general safety measures — details may vary per location. 

Safety & hygiene measures

Our cleanliness and prevention standards have been developed with and vetted by, Bureau Veritas, a world leader in testing, inspections, and certification. All TSH hotels have been audited and certified by Bureau Veritas.

We’ve improved, intensified, and increased the cleaning of all surfaces in our hotels, co-working spaces (TSH Collab), and all bar and restaurant areas (The Commons).  All of our cleaning staff are required to wear face masks, change gloves after cleaning, and disinfect all sensitive surfaces using detergents that are approved by health authorities.

An informative campaign around COVID-19 prevention has been implemented, and our measures have been made available to all guests. They are posted via signs in all public areas and elevators; further relevant information is provided to guests upon check-in. 

Each and every member of staff has been trained in workplace health and safety, including how to handle guests reporting COVID-19 symptoms, and how to apply measures in order to prevent any spread.

Travel Hassle-Free

To travel hassle-free and comfortably, we always recommend travelling well prepared. The most up-to-date travel information can be found on the destination-specific travel advice pages of the government. Based on these destination-specific regulations, we might ask you for the necessary documentation upon arrival/during your stay.

We will follow the advice from the local government, meaning that guests arriving from high-risk locations might need to go in quarantine. The most up-to-date travel information can be found on the destination-specific travel advice pages of the government.

Of course, we are here to support and entertain you in the best way possible


Students can stay in one of our single occupancy rooms with a private bathroom, which includes the use of key-card only floors, 24/7 security and access to common study spaces. Each room will have a complete disinfection before use, monthly cleaning, fresh towels and linen, fully-equipped kitchens, free use of hand sanitiser and disinfectant wipes and free use of the TSH laundry room. Strict rules on hygiene measures apply, and are looked after by your dedicated TSH kitchen buddy.