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At TSH, our complete connected community is at the heart of everything we do. It’s what makes us who we are. We’re more than a hotel, we’re a home and a family, and we care passionately about each and every one of our guests and team members. And that starts with your safety and wellbeing. 

How we handle COVID-19

In order to ensure our community remains safe, comfortable and protected, we’ve put a number of measures in place that align with our new motto: ‘fun and safety first'. That's why all of our spaces, from our rooms and communal areas to co-working desks, play areas and bars and restaurants, have been adapted to ensure you can spread out and stay safe while still enjoying the full, vibrant TSH experience. 

Below, you'll find a comprehensive (and regularly updated) list of general safety measures — details may vary per location. 

Safety & hygiene measures

Our cleanliness and prevention standards have been developed with, and vetted by, Bureau Veritas, a world leader in testing, inspections and certification. All TSH hotels have been audited and certified by Bureau Veritas.

We’ve improved, intensified and increased the cleaning of all surfaces in our hotels, co-working spaces (TSH Collab) and all bar and restaurant areas (The Commons).  All of our cleaning staff are required to wear face masks, change gloves after cleaning and disinfect all sensitive surfaces using detergents that are approved by health authorities.

An informative campaign around COVID-19 prevention has been implemented, and our measures have been made available to all guests. They are posted via signs in all public areas and elevators; further relevant information is provided to guests upon check-in. 

Each and every member of staff has been trained in workplace health and safety, including how to handle guests reporting COVID-19 symptoms, and how to apply measures in order to prevent any spread.


Students can stay in one of our single occupancy rooms with a private bathroom, which includes the use of key-card only floors, 24/7 security and access to common study spaces. Each room will have a complete disinfection before use, monthly cleaning, fresh towels and linen, fully-equipped kitchens, free use of hand sanitiser and disinfectant wipes and free use of the TSH laundry room. Strict rules on hygiene measures apply, and are looked after by your dedicated TSH kitchen buddy.  

To keep studying safe, we've created quiet study areas throughout the hotel that have been divided and arranged in-line with COVID-19 protocol. In case of any emergencies, our team is fully trained, and will be able to offer you support or guidance through our extensive network of medical and well-being professionals, whenever needed. If you have any policy related questions, please contact our reservations department via

Hotel guests 

Our guest rooms are still as cosy, comfortable and inspiring as ever, and we have measures in place to make sure you are –  and feel – as safe as possible in them. Each room is stickered and sealed after cleaning by our housekeeping teams, who wear gloves and masks and pay special attention to surfaces like switches, handles, knobs, bathroom surfaces and climate controls. Rooms are equipped with extra door hangers, which can be used to request regular cleaning, no cleaning at all (if you prefer no one enters the room), or fresh towels on your doorstep.