STAY SAFE: TSH CORONAVIRUS UPDATE

At TSH, our complete connected community is at the heart of everything we do. It’s what makes us who we are and includes people from all walks of life, from students to co-workers, families to pensioners. We’re more than a hotel, we’re a home and a family, and we care passionately about each and every one of our guests – and that starts with your safety and wellbeing.

As we stand together against coronavirus, we’ve put a number of measures in place to ensure our guests and visitors remain safe, comfortable and protected. We’re staying up to date with all global and local governmental protocols and our ever-smiling reservations team is hard at work to answer all your questions and queries quickly!

Please see below for our latest updates.

Bookings

Hotel guests

In our German hotels (Dresden and Berlin), we are only accepting guests with a business purpose until 15th April.

Our reservations department is currently amending bookings made between now and mid-April. If you would like to re-book or amend a reservation from this period, please email [email protected].

If you booked via a travel agent or online booking platform (e.g. Expedia, Booking.com), please contact them directly.

We kindly ask you for your understanding that when your arrival date is after mid-April, we will deal with any amendments to your booking two weeks prior to arrival.

For queries regarding group bookings from nine rooms from now until the end of May, please contact [email protected].

Meetings & events

As mandated by governments across Europe, all planned meetings, events and gatherings at The Student Hotel venues have been cancelled or postponed until further notice.

If you had an event planned or have any questions, please contact [email protected].

Students

If you have any questions or queries regarding an upcoming booking between now and mid-May, please contact [email protected]. We’ll get back to you asap!

TSH Collab (co-working space)

Access to TSH Collab has been limited to between the hours of 09:00 – 17:00. All services have been reduced to virtual support until 6th April.

TSH Collab Florence is operating under restricted guidelines in line with local government regulations. We strongly advise everybody to work from home where possible.

The Commons (bar & restaurant)

Our bar and restaurant, The Commons, will be closed across locations (except Berlin and Dresden) until 6th April. At certain locations we are offering Grab & Go food service, so please enquire upon arrival.

Hygiene measures

To keep everybody safe and happy, we’ve taken a number of measures to ensure hygiene standards are tip top. Beyond creating notices providing hygiene best-practice info, we’ve increased daily cleaning with the frequent disinfecting of touch points like door handles, have implemented a policy for safe social distancing and have closed our gyms until further notice.

We’d like to thank you all for your ongoing patience, optimism and understanding as we deal with your questions and queries as quickly as possible. We’ll keep you posted with regular updates when they’re available.

Stay connected, stay cool and stay safe, everybody. We can get through this together!

SuperheroesTSH