STAY SAFE: TSH CORONAVIRUS UPDATE
At TSH, our complete connected community is at the heart of everything we do. It’s what makes us who we are and includes people from all walks of life, from students to co-workers, families to pensioners. We’re more than a hotel, we’re a home and a family, and we care passionately about each and every one of our guests – and that starts with your safety and wellbeing.
As we stand together against coronavirus, we’ve put a number of measures in place to ensure our guests and visitors remain safe, comfortable and protected. We’re staying up to date with all global and local governmental protocols and our ever-smiling reservations team is hard at work to answer all your questions and queries quickly!
Please see below for our latest updates.
Our hotel closures and openings differ by location. In Vienna, we remain closed until the 28th May, in Paris until the 11th May and in Florence until the 15th May. Our Berlin hotel is only accepting guests with a business purpose until the 25th May and Dresden until the 15th May. All our hotels in the Netherlands remain open to all guests.
If you booked a hotel at any of our locations (excluding The Netherlands) before the 9th March 2020, with an arrival date up until (and including) the 31st May 2020, our reservations department will assist you to change your arrival date to a later moment.
The same applies for bookings at our Netherlands hotels made before the 9th March 2020, with an arrival date up until (and including) the 20th May 2020.
For questions and possibilities please contact our reservations department:firstname.lastname@example.org or via +31 20 760 7575.
If you booked via a travel agent or online booking platform (e.g. Expedia, Booking.com), please contact them directly.
We thank you for your patience and understanding on this.
MEETINGS & EVENTS
As mandated by governments across Europe, all planned meetings, events and gatherings at The Student Hotel venues have been cancelled or postponed until further notice.
If you had an event planned or have any questions, please contact email@example.com.
If you have any questions or queries regarding an upcoming booking between now and mid-May, please contact firstname.lastname@example.org. We’ll get back to you asap!
TSH COLLAB (CO-WORKING SPACE)
TSH Collab remains accessible in-line with local regulations, which vary on a location-by-location basis. However, we strongly recommend that you work from home where possible.
We have suspended all member and community events until further notice and have introduced a digital community engagement program across locations.
For the majority of our staff, we have implemented a work from home policy. Community managers are still contactable via email, mobile or Slack. For urgent matters, please visit the hotel reception, which is open 24/7.
THE COMMONS (BAR & RESTAURANT)
Our bar and restaurant, The Commons, will remain closed in accordance with local government guidelines. At some locations, we’ll be offering a Grab & Go food service, so please enquire upon arrival.
To keep everybody safe and happy, we’ve taken a number of measures to ensure hygiene standards are tip top. Beyond creating notices providing hygiene best-practice info, we’ve increased daily cleaning with the frequent disinfecting of touch points like door handles, have implemented a policy for safe social distancing and have closed our gyms until further notice.
We’d like to thank you all for your ongoing patience, optimism and understanding as we deal with your questions and queries as quickly as possible. We’ll keep you posted with regular updates when they’re available.
Stay connected, stay cool and stay safe, everybody. We can get through this together!